Penrose Room - European restaurant in Colorado Springs - 1 Lake Ave, USA

First let me say, the staff and atmosphere of the restaurant was great! Polite, attentive, and made sure we were comfortable. Knowing this is the top rated restaurant in the city, 5 star and 5 diamond awards, is based on ambiance and service. The food... sad to say, a disappointment. I've tried other Broadmoor restaurants and have loved the Tavern and especially Ristorante Del Lago, and flavor was no disappointment especially at Del Lago... but Penrose Room lacked that one thing in the food it desperately needs...FLAVOR! Some parts of the meal were ok, the palate cleansers were pretty good, but literally the only part of the meal that I was actually surprised on and enjoyed, was the desert. I got the chocolate themed dessert, that was pretty good. Sad to say the service isn't what we would ever return for, if the food was where it needed to be, then more than likely I'd be more than happy to come back, but it wasn't, and I won't. For a $300 bill I expected much more than just mediocre food. I can only imagine why this would explain why there was only a few tables in the restaurant on a Friday night instead of being packed with guests. I had saved money to take my fiance here for her birthday expecting to be wowed rather than walking away feeling disappointed and as if my money was wasted...

This is, by far, the best restaurant I’ve ever had the pleasure of dining at. The customer service is beyond outstanding. When you are seated, your wait staff already knows your name and they address you by your name the rest of the evening. Every time something is put on the table, it is explained to you with a courteous attitude. The food tastes amazing and there is a great attention to detail when presenting food to you. Everything here is a “show” for the customer. I feel like dining here was worth every single penny.

We had to wait 25 minutes for a table, dropped $800 on food and wine, wine was great, food was just not great. Especially for the price. Dining room was almost completely empty on a Friday night. Easy to tell why. But we still had to wait 25 mins for a table at an empty restaurant. We really should have refused to pay for the food considering price. Highly recommend hotel. Cannot express how much you should find somewhere else to dine, though. Loved the live jazz!

Didn't try the food, they had a great band playing Christmas songs, an excellent Santa photo op, and great venders.

We spent New Years Eve at the Broadmoor and chose to eat at the Penrose room. We occasionally like to try very high end and sometimes Michelin star restaurants. The food and service was fine but arguably way overpriced($700). The reason for the one star though was the behavior of the Manager/Maitre D. An extremely attractive couple had entered the restaurant and he couldn't stop ogling at her. At one point he stopped in front of our table and stood and stared at her over us. Then even made a lewd gesture about her to the bartender when he didn't think anyone could see him. Unfortunately our table had a clear view of the servers area of the bar and we saw it.. Having spent a good portion of my career in the Hospitality industry this is unacceptable and made me furious. I tried to catch him on the way out but he was nowhere to be found and I didn't really want spoil our New Years Eve so we left. We will not be back.

Jeremy, Josh and Ben were the most amazing staff. Eric was an incredibly knowledgable sommelier and the food was as impressive as the views. I would recommend this to anyone wanting to experience luxury at its finest.

A very classy experience, we were celebrating an anniversary and got the 3 course meal.

One of the best dining experiences we have ever had. The food is excellent and staff very attentive and helpful.