Peet's Coffee - Coffee shop in Pinole - 2712 Pinole Valley Rd, USA

This location has the slowest service of all the many Peet's stores I've visited, causing lines regularly. When I was able to finally order my 1 pound of coffee to be ground, it took way too long as the 2 employees seemed to prioritize other work. I asked if Peet's still gives a free cup for birthdays, as mine was the day before, and I mentioned I didn't receive the notification or add to my Peets acct. The server didn't respond at all. I'm going to switch to a local roasting that sells small batches.Peets has gotten bitter and/or bland, and customer support now outsourced to India only told me to keep waiting when it's already been 13 days for delivery of a pound of limited batch of beans from only a few miles away across a bridge! Peets was sold to a German Investment company that may explain its decline. The online discounts are no longer worth wondering when it will arrive. I bought other beens while waiting for Peets and am disputing the charge to my CC. Bye, bye, Peets!

This is by far my favorite Pete's location in the East Bay. I usually stop by early mornings on the weekdays and the morning shift crew are spot on. They always get your order right while working efficiently and greeting you with a smile! The regular patrons love this place as well! The employees know their orders by heart.

My espresso was *excellent.* I wish all coffee shops pulled a shot that well!

Frappe tasted like soap and made me sick. The girl who rang me up and the girl who was baring kept giving me dirty looks. I'm never buying from this location again, and others shouldn't either.

I usually go here and work in my laptop. Like any other Peet’s coffee, they have a good place and good food. It’s very convenient since Walgreens, grocery market, Krispy Kreme, Subway and others are nearby. It’s very convenient and safe. It’s very relaxing and when you look far away, you can see the mountains.

Every occasion I have visited this location it’s never been a good experience. The waits are long, food underwhelming and today was the last straw. I won’t be returning. I got an “almond croissant” and they basically gave me the one that should have been a give away item.

The worst one. They are soooo slow. Hot drinks are never hot enough and mobile orders are never in the right place.

Hit-or-miss. I mostly do order ahead for my drink and for the most part, I usually just come in and grab my order at the designated pick up area. Today, I ordered ahead as usual before I headed over. My drink wasn't ready when I came in so I waited until I noticed that people ordering in-store AFTER I came in were getting their orders already. I then asked one of the baristas to check on my order that I submitted about 20 mins ago. It appears that they didn't even see the order so I showed her the receipt on my Peet's app to confirm that it was the right store. She then finally made the drink and casually just placed it on the counter saying "Here you go" in an impolite way and turned around quickly. I thanked her anyway and left, just to realize it wasn't even the right kind of tea that she made me. From the time that I ordered, it took about 20 mins for an incorrect drink and it was as if I was an inconvenience to them. I have a lot of respect for baristas because I know how rude customers can be to them when they're just trying to go through a busy shift, but I think this could have been handled better - like a simple "sorry about that" would have made a huge difference.