PC Simplicity - Computer repair service in Prescott Valley - 6350 AZ-69, USA

Let me start this review by saying, this is the company that taught me how to how to complete a credit card chargeback. I dropped off my wife's pc on the 5th of march, There was no tech there, I tell them the problem with my computer. I got one update when he returned to work. I called again on 12th at 2pm, there was no tech there, but was told I'd get a call back. 24hours later, no returned call, I go to the shop, there was no tech there. I call no answer, (which is pretty common.) I call an hour later asking to pick up my computer l'm no longer interested in their services, this is how I get my computer. Essentially I paid $75 (or so they thought.) to have them tell me what I told them upon drop off and then to receive my computer in worse shape than when I dropped it off. Their google reviews also show that this may very well be a new underhanded company using the name of an older established company.

A couple of years ago, from a a referral from pc Works, I used them with the other management and was impressed then. When I had an issue I contacted pc Works again because I thought they started seeing local customers again. Their receptionists gave me a couple other companies instead of PC Simplicity. I asked about the reason, she indicated they were under new management. Because of the difficulty with the pc Works referrals. I decided to try PC Simplicity again. I want other people to know that I was very impressed with their service. The communications were easy. Then when I got home I was expected time to create set ups, etc. This did not happen. I will definitely use their service in the future and will refer others.

the couple of times I needed help with our computer, they solved the problem quicky. Won't thinking of bringing our computer anywhere else. Keep up the great work

This was once a thriving business with incredible customer service and work. However with KC passing and the hostile takeover by the current owner, a former POS employee, the only good remaining employees were forced to leave or did so to keep their morals. The low down scum running/owning this place is incompetent and enjoys swindling the customers. BEWARE!!!

These guys are awesome! They have helped me so much, as I am an analog brain in this digital world! I wouldn't take my laptop and questions anywhere else! Thank you for keeping my computer working efficiently and for your helpful explanations!

DONT USE ANYONE ELSE BUT PC SIMPLICTY!!! I own a large painting business and I'm not very good with computers. I have never received service from any IT company as good as PC Simplicity and would highly recommend them for any of your personal or business needs. The owner is responsive and very knowledgeable. I just can't say enough to show my appreciation and satisfaction with this company.

KC is a true professional! I upgraded my PC, doubling everything my case could handle; Motherboard, processor and RAM. They managed to install the new items and reinstall my existing graphics card and the two cooling units I had installed previously. I really needed it quickly as I could not afford to be down for days. I dropped off my case in the morning at open and it was ready by the end of the day running perfectly! The quote given to me was very fair priced too for parts and labor. Outstanding work! When you find a great individual that does outstanding work, you keep them, even if you have to drive an hour to use their services.

Amazing service! Brought my PC in for just simple diagnostics and left with a brand new GPU! KC and his team were extremely helpful throughout the entire process and kept me updated! Very professional and friendly, definitely recommend PC Simplicity if you have any PC issues ranging from super simple to super complicated.