Worst service I've ever experienced in my life. My dad reserved a room for me and my brother-in-law out of the kindness of his heart. But, since my name wasn't on the credit card, I received an email about the card being declined. It said I had a 2 hour time limit to adjust the payment. So I witch the payment to my card in seconds flat. Then I receive an email saying my reservation was canceled. I called them to try to rectify the problem, and of course it's a rude foreigner basically telling me "too bad, the room is canceled." I'm paraphrasing, of course, but it doesn't matter. He's lucky I've been taking anger management. I haven't even set foot on the premises, and I already hate this place. I went to Motel 6 and had no problems at all. Passport Inn, be like Motel 6. You knuckleheads
Horrible business so beware! Trying to modify my reservation and the employees there are absolutely worthless. Got nervous about this place and found a different hotel. Even though I cancelled my reservation well in advance, I was charged for 2 nights.
Wouldn't honor our reservation. Better not see a charge on our credit card. Should've just stuck with our first choice instead of trying to save a few dollars.
All place so disgusting imagine restroom. Bugs all around place. No manager any time. I asked my money back. Cause room is so much worse than pictures didn’t get any help. And area looks not safe
The rooms are disgusting bed isn't properly made, the toilets are either stopped up or low pressure flow 😕. I recommend no one that comes into the town of Pomona, California ever rent a room at the Passport motel.
This place is the worst motel... the sinks are clogged the sheets are stained the towels and wash cloths are stained as well the parking lot is filthy and unsafe. Ther is hookers and drug addicts loitering everywhere. This is definitely not safe to bring your small children honestly this place should be condemned.
DO NOT STAY HERE!! ROACHES! WAAAY OVERPICED. No 24 hour service, no tp in bathroom. Just go to Motel 6! Tjis place is so gross!! Any review on herr higher than 2 stars is management putting u fake reviews!
They don’t bother you if you have your rent he don’t care no traffic you good love it trap trap trap
Love coming here for our conferences. They have great staff, the rooms are always clean, and if there is ever an issue, they will take care of it right away.
This hotel was nice to stay at, the add on restaurant was also nice. Per usual customer service at double tree was top notch. They appear to be renovating so some of the ceiling single didn't look the best. If they try to give you rm110, ask for anot
You get what you pay for. Rooms were clean and beds were comfortable. Hallway had a smell of old urine. Furniture dated and worn. Rooms are noisy and you can hear everything in hallway. Housekeeping is a little loud in AM.
Amazing Open Welcome Environment of Openess, Inclusion, and Fun for kids! Awesome place to have a Birthday party, playdate, or join in for open play. Glenda is a winner as an amazing host and owner. Loved hosting a private facility rental for my son'
An absolutely amazing automotive museum! Many historic drag, salt and vintage rods. Walls covered with a treasure trove of memorabilia. Knowledgeable staff. Highly recommend.
Had low expectations for this place, but I was proven wrong. The Latte De Olla was a 10/10. As someone who cannot drink dairy, Iâm happy to know they have many dairy alternatives. Small coffee shop with authentic coffee.
Went to go to this location I was close to it...I believe Tracy helped me out black girl with glasses,she was a sweetheart! Very efficient and nice great personality,my food was ready pretty quick. I appreciate her she did a great job ,dealing with t
i really liked this little museum hidden in pomona. it's the definition of a hidden gem out here. they have a pretty big parking lot and they were not busy when we visited on a saturday afternoon. they do have an upstairs portion and downstairs so ma
