Parachute Managed IT Services - Computer support and services in San Francisco - One Sansome Street, Sansome St, USA

Exceptional service. I don't know how they are able to work with all of the different versions of all of the different computers out there - must be mind numbing. But they were able to give me solutions to both of the issues I was having with SharePoint, so that I am now able to work on current versions of documents with the teams. One of the solutions was impressively creative. Bravo, Parachute and thanks, Parachutist Jim.

Parachute did a great job resolving my problem in a timely manner. They followed up with me to make sure everything was ok. Excellent Customer Service and support. Thanks!

Parachute is an excellent choice to problem solve, fix and resolve all issues. I 100% recommend using Parachute they get the job done in a timely manner.

Sadly my experience with this organization has been abysmal. My previous organization used them for outsourced tech support, and the service was so poor our executives would actively attempt to solve most matters themselves rather than deal with Parachute. In my specific case, when we were evaluating their services initially during a trial period, I was being ignored for a ticket I opened. I sent a message expressing how disappointed I was that a member of the executive team had to follow up so much simply to get a prompt response, let alone a resolution - especially considering at the time we were evaluating them for a long-term contract. Over my objections we signed them. Fast fwd to today. Parachute installed remote software on all machines with consent, including mine, as a risk mitigation measure for employees who left the company. I recently left the company and the CEO was gracious enough to allow me to keep the computer so long any company files were wiped (which we kept 99% on a cloud drive so very minimal lift to comply). Parachute completed the wipe of data (after several attempts to contact them), but thus far has been unable to remove their proprietary remote monitoring and access software. It has been over a month, several calls, and still the software is still present. I will reiterate, it is THEIR software and they cannot remove it. It would be improper for me not to mention that all of their techs are incredibly polite to speak with and genuinely feel badly when things go wrong. That said, it is my strong recommendation for anyone considering Parachute for tech support services or managed IT services to request a trial period before entering into any agreements, and test them out for yourselves. Hopefully, for their sake, my/my organization's experience is an outlier - but given how consistent the issues have been that is difficult for me to believe. Buyers beware. Update 30 May 24 - Their proprietary remote monitoring and access software still exists on my computer. They offered to have me send it to them to have the computer wiped; needless to say I politely declined.

My technician Jafar was great - he researched the model of my home printer in advance so we were able to update the issue very quickly.

The parachute team was very helpful. When I raised a request to create a VPN account ,they immediately responded, connected with me, and installed it promptly.

Prompt, quickly supported with what I needed to have done, Booby is awesome, love that Parachute is our new IT team, easy to reach via email and phone

Jafar was patient and did a great job of explaining to me what he was doing, set accurate expectations and followed up in a timely and professional manner