Papa Murphy's | Take 'N' Bake Pizza - Pizza restaurant in Ballwin - 1393 Big Bend Rd Suite C, USA

Are you aware of how Papa Murphy's works?-- You order your pizza and you pick it up and it's all assembled, but you need to cook it. However, their pizzas are very tasty and it only takes 10 to 15 minutes for it to be ready to eat. The pizza I got was very tasty and it would serve at least four people. In fairness, I had a coupon for a free large pizza; "Free" always tastes better, but I still would recommend this place to anybody who's looking for a fast turnaround for pizza.

First time ever customers & we stopped there for pizza. My boyfriend placed an order for two pizzas and while we were trying to wait we went to Schnucks to get some shopping done. Once we were done at the store, he went back to get the pizzas, they were UNBAKED! Not once did they say that it was take home & bake pizza, once he tried to return them, the girl that was working rolled her eyes and said that basically they already made them and he couldn’t return them. THEY REALLY NEED TO ADDRESS THAT TO PEOPLE BEFORE THEY PLACE AN ORDER, SUPER MISLEADING! Tried calling them, apparently there is NO manager, & they never apologized, he said “you should’ve said something when you came to get them!” I said “HE DID & TRIED!” the guy that answered the phone was rude, put me on hold and hung up on me. Called back & he said “well if you want a refund, come return the pizzas” A joke, we don’t even live close to make the drive back, super inconvenient, horrible customer service, rude staff & terrible experience all around! Waste of time & money, take your business somewhere else!

Always loved this place pizza amazing but service seems to be dropping. If you are going to close prior to your posted 7pm time, then turn your OPEN light off. And maybe change your hours. Disappointing.

The pizza is good but the service has been extremely slow! Even ordering ahead of time hasn’t worked. We have had to wait over 30 minutes after the pickup time -at least twice lately. Very disappointing!

I worked with Dhari to pre-order over a 100 pizzas for an event. Communication was excellent throughout the process and great customer service at the store. Everyone loved the pizza!

I normally love Papa Murphy's, have been eating their pizzas for over 10 years. This location however does not live up to the Papa Murphy's reputation. I ordered online when I got to the store I was told that the online orders were on the cart by the door and I could grab it. This cart is the large multi tiered one that is usually behind the counter. When I went over to get my order 2 pizzas and a garlic bread, I had to mover other peoples orders and not all of mine was together on the same shelf. Once home I went to bake the XLNY 3 cheese special, and saw that it had very little cheese, was missing the herb blend and was very sloppily made. The Garlic Chicken had the expected toppings, but was also very sloppy, the Garlic bread was great! Called to speak to someone about the food, and they were not very helpful. They said I could bring it back, but it was already cooking after I added my own cheese, which I had told them. Manager said they would refund. Overall with the poor quality of the food and they "self serve" I will not be back to this location.

Ordered a Big Murphy because it is not supposed to come with onions. When we got home we realized it had tons of green onions on it! One of the members of our household is allergic to onions, so the pizza we bought specifically so they could eat is useless for them. Historically avoided this location after an employee, who was fired for their conduct, started irrationally screaming at us about their rewards program. Between this and Wildwood, we did Papa Murphys 2-3 times a week. After being screamed at we only ordered from Wildwood 1-2 times per week. Wildwood closed (different franchise owner), so we only have had Papa Murphys once (and from) this location) in the past year. On that order the pizza was a bit sloppy in assembly, but that was just an appearance issue. With this wasted $20+ pizza, we are planning to look to see which locations this franchise owner owns, and will avoid them at all costs. Note: As I ordered online, I chatted with a Papa Murphys rep online who is forwarding the issue information to the store. I will update if they ever reach out.

First time at this place and WOW! It's very possible that I will never eat frozen pizza again. I ordered a thin crust build your own.....OMG SO DELICIOUS. I would love to see a breakfast pizza added to their menu. Definitely ranks up in my top 5 pizza places.