Palm Beach Tan - Tanning salon in Birmingham - 4710 Frank St #108, USA

I was pleasantly surprised with my experience here. I was able to tan for almost 2 months for around $45 altogether. Staff was always kind and helpful which really counts. Got to tan throughout the month even after canceling. I enjoy good business. Will be back. 💯😃

I’m not real impressed with their equipment. None of the beds seem better than the others no matter which package you go with. Features on some beds don’t work, buttons are worn and hard to press on some beds, several bulbs are burned out, and I’m not sure they change the bulbs like they should.

I typically try not to go into establishments very close to closing time but tonight I had no choice. 15 minutes before closing is when I showed up and I was met by Jordan at the desk. Due to previous experiences, I expected to be greeted with a sour face or bad attitude but was pleasantly surprised. Jordan was so polite and made sure to make me feel like I was welcome no matter the time. I'm sure I kept him at work later than normal but he maintained a professional demeanor the entire time I was there. Every company needs more employees like Jordan!!!

Always clean and extremely helpful and friendly staff. Been coming here for a couple of years now, won't go anywhere else for tanning and products!

It doesn't matter which level of tanning that I use the buttons on the tanning beds do not work. The beds themselves have lots of options for adjustments but hardly any of them work at all. I have the gold package and the only buttons on those beds that you can adjust or face tanning and ventilation which doesn't work very well at all. I had a free upgrade to the Platinum level and there wasn't very much difference at all when it comes to adjustments. All of the reviews that I see on their website are all very positive and they're only about the staff members. Nothing about the equipment. This is my second year of being a member at the Trussville location and I have not found one single bed that all of the settings work. I am very disappointed because I don't receive the service did I am promise that paid for. I believe I will try the other two locations that are on Highway 280 and the Inverness location to see if they are any better. I believe I should receive the service that I pay for and not excuses. They need to repair the equipment that doesn't work properly.

I'm always impressed by the quality of the beds, cleanliness of the entire facility, and the membership options. I feel like it's a great value overall. In addition, I really appreciate the wonderful staff. They are pleasant, always have good suggestions and advice, and do a great job offering products.

I have never experienced in all my many years of tanning at Palm Beach Tan such filth. I tanned yesterday in the same bed I tanned today only to see the same tanning lotion spots on the floor along with trash. The mirror had smears all over it and the side of the tanning bed had dried tanning lotion. The new bulbs, which ever tanning member loves to see, are still on the floor in boxes. The manager who was there today did not even ask me if I needed anything and after he said your all set I then had to tell him I needed tanning lotion. After the first question I asked it was obvious he knew nothing so I asked for a packet the cheapest I could think of because I know they make commission. After I was finished taking pictures I asked to speak with the manager only to be told he had left. As a customer who has only had wonderful experiences up until now I had to share this way in hopes that Sr. Management will address quickly to make the Trussville location clean and professional again. I miss previous team members but understand they have moved on to bigger and better opportunities. Please remember your loyal customers that are accustomed to a clean and professional salon experience. Thank You

Customer service is EXCELLENT!!! Very helpful and informative. I started with extremely fair skin tone and was helped thru every step of building my tan. From the great products I purchased to the level by level bed I am put in. Beds are top line and easy to use. I highly recommend this place to everyone I know. 🌞