OU Information Technology - Information services in Norman - 200 Felgar St, USA

Called to check on status of open ticket. Turns out they closed the ticket, saying it was "resolved," without letting me know and definitely no resolution. On hold for 17 minutes to speak with a supervisor. Never spoke to supervisor.

They do not do what they claim they are going to do. Reached out to them for help and they only made the situation worse by erasing everything and removing access to my OU data. Then, when you have an issue with them not helping, they refuse to communicate with you any further and refer you to their legal team. The University of Oklahoma is clearly only concerned with profit and not its students or alumni. Pretty sad and pathetic when you need to retain a legal team 24/7 to refer people to because you want to breach contracts. I am ashamed to have enrolled here instead of a quality university.

I am an OU student and took my ASUS laptop into OU IT Services today for water damage. One of the students there told me I could open it up and use a hair dryer on the inside. A quick google search yields that using a hair dryer on a laptop not only damages the parts but also may drive moisture deeper into the device. I do not recommend. Find a professional instead.

Came in cause my laptop wasn’t connecting to the internet, they said it was a 60$ service charge and a 20$ part chase. I paid, went 2 weeks without my laptop, and when I got it back not only was it not fixed they wiped it completely as well.

Great people - taught me how to do webpages - nice office.