Orangetheory Fitness - Gym in El Dorado Hills - 4356 Town Center Blvd #120, USA

Almost one year in and I have really been enjoying myself! Between having options for full body workouts and strength training, the challenges and benchmarks that push me to get better each time, and the coaches who keep me motivated while having a good (and safe) time, Orangetheory has all that I need in a gym and has been an important part with getting me back into shape and my overall fitness journey. Excited with the progress I’ve made and can’t wait for the road ahead!

I decided to join my friend for a class here since she had been attending and had good things to say. I signed up for my first class free. The studio texted me a couple of times to make sure to arrive 30 minutes in advance to sign some waivers and get checked in. I hit traffic on my way but still arrived with 20 minutes before class (class started at 5:15 and I arrived at 4:55 on the dot). NOWHERE did it say I would lose my spot if I arrived later than this 30 minute window. The girl at the front desk was incredibly rude and inflexible, saying she needed 15 minutes at least to tour me the room (?) and more time for paperwork, and she literally turned me away. My friend, who arrived later after I had been turned away, even commented to express her disappointment and the attendant showed zero sympathy or courtesy. I understand if there’s a policy but as I mentioned this was not stated anywhere. The OTF official late policy per their website is 5 minutes after the start of class, which makes sense. I will not be giving this place my time or money.

Very disappointing customer service. I signed up for a class late last night and drove 30 mins from Placerville for a 4:45am class. Online said to come at 4:15am, but my friend who I was meeting for the class told me to come at 4:30am. I assumed she knew what she was talking about since she was a member, I showed up right at 4:30am and was turned away since I did not arrive at 4:15am. As a small business owner myself, I understand that variables happen in life and in business, this was a terrible first impression from Orange Theory with absolutely no understanding and flexibility for a customer who was wanting to become a new member. I see in the reviews I am not the only one with this experience. I hope the business owners look into this.

Very warm welcoming folks, excellent way to start a good workout.] I never sweat and they got me dripping wet but I woke up after a great night sleep and wasn't sore at all.

The wisest choice I've made in a while. Everything works, the building is immaculate, there are several classes, and the women's locker area is consistently supplied and clean.

The worst experience I ever had! I signed up for the first time to try. They ask to arrive 30 minutes earlier to fill out 2 minutes paper. So they ask me to waist my time and then blocked me because I didn't make it "in time". Plus they ask to bring your own towels instead of providing towels. I wish I could leave 0 stars review. Extremely disappointing! Defenetly not signing up for membership after this experience.

It was very, clean, organized, and fun!!! The instructors definitely, make sure your at your right level, when doing any of the exercises. They are very aware of everyone's limits, strengths, ect.... I feel in very good hands and supervision the entire hour I am there. I highly recommend it to anyone.

Great staff, coaches and high quality workout! Cynthia explained everything and was incredibly helpful in getting me started. Erica was the perfect first trainer as I completed my first OTF class. Super hype and encouraging. It was an incredible workout, don't be intimidated newbies, it's easy to catch on and a whole lot of fun!