Optum - Software company in Basking Ridge - 131 Morristown Rd, USA

I have ordered nearly 3+ times to replace my card and never received them .. every time they say it will be delivered over the mail , this leads to the serious concern .. looks like I see many people are facing similar issue and not sure what Optum team is doing about it to address the concern ..🤦 it’s better to move away to different HSA provider ..

Worst bank service ever for my HSA FSA

The customer service here is THE WORST I have EVER encountered. My debit card expired and they have sent me EIGHT new cards in the mail and not a single one has arrived. Every time I call they say it was lost in the mail.... EIGHT cards were lost in the mail? Customer service agents keep hanging up on me when I ask what the issue is. This place is run by incompetent liars. I haven't had access to my HSA funds for THREE MONTHS now. I am filing a lawsuit.

This company is a scam. Figure out your technology before you take people’s money! It holds your cash (FSA and HSA funds) and leaves users locked out of the their accounts for months unable to access their own money. Tried calling a dozen times and still cannot access my account. The website shows I have an account and username but the password reset and “register” buttons both are a redirect to a message like “error occurred. We have no account information for you on file. Please contact support.” Support claims they resolve / reset account and then nothing changes.

Well. This is my firs time there, the complex was confine for means I ended up going into the wrong building. The front and backs were not as clearly marked as I needed. Employees were pleasant enough- not overly helpful at the front desk. Security guard was most accommodating and helpful!

Office never answers phones and app is horrible. Go back to Atlantic Health!

Great work culture. I got the opportunity to explore myself ! I am an employee of optum!

Nice team and people. Good working environment.