Opal Hotel and Suites - Hotel in Altamonte Springs - 230 W State Rd 436, USA

Our stay here in this hotel is has been nothing short of amazing. Rooms are clean, very good for their price. Location is very central. What we love the most are the employees. They have excellent customer service. We really like Hector, he’s very nice and friendly, always greet you first in the hallways with a smile. Diana, and the manager Debbie are very accommodating.They’re all very professional and knowledgeable. Never been to a hotel where the staff makes sure you’re taken cared of. This place is highly recommended.

Our stay at this hotel has been amazing. The hotel has a really nice pool, the place is family friendly, bar/restaurant open on weekends, rooms are really nice for the price, friendly and professional staff. Talking about staff I have to mention Hector, he checks you in to your room really fast, always has a smile in his face, very helpful and knowledgeable. The manager is also extremely professional and friendly, any issues you have she will take care of them. Overall great experience and would recommend this property to anyone.

Need roaches rats! Well stop on by they will be obliged to provide you more! Not only can they provide you roaches for your 6am wake call! They’ll be in your bathroom on your bed on your wall! If you need they’ve got’em! Need A/C in this Florida heat? Well they will make sure that the outside is cooler than the inside! After letting management know of the situation and sending an email you’ll get no response. I suggest staying at a motel or even a halfway house I am sure they provide better accommodation than they do. It’s -10 out of 10! Recommend this spot to anyone you don’t like.

I booked this room after reading all the horrible reviews but since I usually find places to be better than people's reviews portray I decided to go with it anyway. The check in area was beautiful and looked newly remodeled. That's where it ended, they must have spent every bit of money they had on that. The rooms were abhorrent. I took a shower minutes after getting to the room and after I got in, juvenile German cockroaches (the most invasive kind) started coming out from behind the shower faucet mount, 7 to be exact, while I was showering. I could tell the floors had not been cleaned because there were 3 squished roaches stuck to the bathroom floor already when I entered. I thought the baby roaches might just be in the shower so I tried to sleep there anyway and as I was getting into bed I saw 4 more roaches running out from under the bed and went under the other bed, and at the foot of the opposite bed was a roach egg sack. I had to leave my room and go get bug spray to put around the bed just so I could stay the night. When I checked out the next morning and showed the lady the pictures she handed me a little piece of paper with an email address and told me to email the pictures to the address. She made no apologies to me about the situation I drove home to NC that day and when I got home and started taking things out of my bag, a German cockroach ran out. So I have now brought their invasive roaches into my home in NC. I emailed the issue to the address I was given, they immediately responded (as they have every time during previous booking questions) and asked, "What room number was it, so we can make sure our pest control company takes care of the room. Also to see how the room was booked." I responded with the room number and never heard anything back from them. It's been 6 days. Suddenly not so quick to respond. I sent a follow up email 2 days ago as well. No response. No apology from this person either. I find this funny considering other reviews gave a bad review first Instead of contacting the hotel and the representative from the hotel claimed," they wish they would have told them so they could look into it and make it right". These people have no intentions of making anything right. If all I can do is post my review on every outlet I can find, then that's what I'm going to do. I also can't believe their response to reviews," that they pride themselves on cleanliness and take special care with the cleanliness of the hotel." If that was true you wouldn't have 2.5 stars and the majority of the reviews complaining about how disgusting the place is. Maybe the person writing their review responses does, but clearly the housekeepers do not.

The staff is friendly and always helpful ... The rooms are nice and spacious.. It's very laid back and relaxing. The pool was so nice , my kids didn't want to get out when it was time to go. The housekeeping staff was very kind and helpful as well.

My stay here was amazing! The rooms are kept very near and clean. Debbie in the office was a great help, she made check in a breeze and provided exceptional customer service! I really enjoyed my stay and will definitely recommend this hotel to anyone staying in the area.

This was the worst decision I’ve ever made in staying in a hotel by myself. There is a nightclub there that the rooms were shaking so loudly that the walls were feeling the extremely excruciatingly loud music. I felt very unsafe while I was there I decided not to stay as it was the worst nightmare of my life. I tried to get my money back, but they refused. I was in the room, barely 2 hours trying to sleep out of exhaustion and I left in the middle of the night at a fear, and no way to sleep with that loud music the smell of marijuana everywhere crazy looking people wandering about and the rudest staff I’ve ever encountered do not stay at this hotel. It is the slimiest place I’ve ever been in and if you do decide to stay have a weapon with you and enjoy the smell of marijuana everywhere you go. The only way to correct this problem is to give me a refund.

My family was cozy, they have comfortable beds and spacious rooms. The prices are affordable and the staff was nice & helpful. I think my kids like going to the pool the most, the waterfall is so peaceful.. I recommend this Hotel for Families.