I would definitely recommend this location over going to the overcrowded Apple Store! The store is located behind the McDonald’s, and I was in and out in under half an hour. James was AMAZING! He was extremely pleasant and professional. He was knowledgeable of the technical issues that I experienced with both my iPhone (12 Pro) and MacBook. Plus, their prices are reasonable, and they don’t try to up-charge you if don’t need the service. I highly recommend this store! Go see James, and tell him I sent you!
Onyx recently replaced my MacBook Pro keyboard. They provided quick and excellent service, and are authorized by Apple so they do AppleCare+ repairs. Highly recommended.
Awesome customer service. I had a tight window for an AppleCare repair and they were very clear with all my options and time frames then actually delivered early.
I had an issue that took me offline from work
and needed emergency repair. Not only was the Onyx team immediate and attentive to my issue, they were understanding and empathetic to my need for quick resolution and they delivered on all counts. Highly recommend on all counts.
Thanks y’all!
These guys are the true geniuses unlike those Apple idiots. These guys saved my computer and did it better and faster than the Apple store could have!
I'm writing this review on my fixed MacBook Pro 13 inch! Charles was a great help and really guided me through the process. I Highly recommended this place to people who want to feel their devices are in a safe place, and with the right people. Thank you Charles!
I brought my MacBook Pro in because the keyboard and trackpad weren’t working. Charles and the other employees I worked with were so helpful and nice. They ran diagnostics and replaced the logic board. When that didn’t fix it, they replaced the top case and that worked. They kept me updated through the whole process. I was really happy with the level of service I received from them and I will definitely reach out to them if I need computer help in the future!
The folks at Onyx Consulting in Decatur are total pros! I am visiting from out of town, and had a hairline crack in my screen. I needed a quick turnaround and wanted it repaired by an Apple certified store, and the team in Decatur went above and beyond. I dropped my MacBook Air off at 4:30 PM and within one hour, the screen had been replaced, and I was up and running again. The fee charged for expedited service was totally reasonable, and I am thrilled with how it all turned out. Thanks!
