Ono Hawaiian BBQ - Hawaiian restaurant in Redlands - 1605 W Lugonia Ave a, USA

I order online about once a week and the food is always fresh and ready on time. The staff is always very nice to me, as well. The only issue I have is sometimes the line for the sauces can move slow but it's luck of the draw on who is in front of you. I usually go in between 11 am and 11:30 am and it typically isn't busy yet.

I'm actually very pleasantly surprised by how good the food here is! I tried it for the first time and everything I've had is delicious. I tried the chicken katsu (kids size), and chicken and beef Hawaiian BBQ (pick two). The portions are generous and additional sauces are free. The only thing that could be better for me is that the Hawaiian BBQ chicken isn't cut into pieces so if you don't have a knife it makes eating a little difficult (they probably have knives available, I just didn't get one in my takeout bag with the forks). I'd definitely come again!

Pretty good spot in Redlands. The restroom was clean and they packed my Togo box with a very good portion,since I eat a lot it was perfect. The restaurant was very clean and nicely decorated and the staff seemed very nice and attentive.

Wow so the food was tasty. The service was EXCELLENT. The sirachi was hot lol. And the beef was great. Oh the chicken was really good. I love all their sauces. Thank you for the eats

The service was surprisingly terrible on Monday after 11am the two girls running the cash register were too busy talking not paying attention to people's food sitting on the counter.. it's lunch break time we have a short amount of time to eat lunch and go back to work. I was getting very frustrated knowing my food is ready and just sitting on the counter which was getting full.

I went in there this evening to pick up an online order that I had placed 25 minutes before I arrived, which was around the time that it estimated to be ready, and waited for over another 30 minutes while my party and I witnessed couples, families, and other individuals in line place orders and walk right out with their orders just a few minutes later after placing their orders. When I tried to ask the staff if I could have some of my money back or something for my inconvenience due to the long wait (for an order of which consisted of only 2 plates) they went ahead and refunded me my online order (of which is waiting to be seen) and canceled my order when that is not what I asked for, I asked for some type of offer or something to make it right for my inconvenience of waiting nearly an hour for 2 plates and they did not want to offer me anything, they basically just said we’re not going to refund you your money and give you your food, which is not even what I asked for, I asked for some type of discount or some thing in addition, to compensate me for the long wait, but no, instead, I was received with nothing but obnoxiousness and rude responses from all of their staff including the kitchen which was aware that they had completely messed up on my order and was not prioritizing it at all in a proper manner to fulfill my order. This place has no idea what they’re doing! Their staff is completely rude and they basically told me to leave with nothing in hand! I would like for the corporate district manager of this establishment to get in contact with me as soon as possible to discuss this horrible experience that I had to endure after a very long day of work and witnessing other customers place their orders and walk out just a few minutes later with no problems. I also tried to call and ask for the name of the store manager to which they said they were not allowed to give out that information so then they gave me a number (which is supposedly their corporate number) and when you dial it, it goes straight to a blank voicemail (black hole) with no type of greeting. This place has no idea how to operate!

Food is yummy. Their staff is another thing. The cashier was rude and not patient. Please wait for your current customer is finished, before asking the person behind them who is not part of their party, their order

Came here during lunch rush and I got my food in just a few minutes after I ordered. The food filled me up, was crispy and delicious, and I was on my way back to work without having to eat at another burger place for lunch.