Old Navy - Clothing store in San Leandro - 15555 E 14th St, USA

To purchase a pair of blue jeans 40% off price. Get to the cash register the jeans ring up at regular price. The cashier tells me in order to get them at 40% off. I must be a member I gave her my information in order for her to pull up my credit card information to get the 40% off. Me in the system am a member and I do have a Old Navy Credit card but she didn’t know the error message. Her cash register was given her manager what to do now mind you I only wanted to go in Old Navy. Maybe five minutes tops one pair of jeans the cashier gets off the phone with her manager. She tells me that I cannot Purchase the jeans at 40% off that I would have to pay full price for the jeans air with nothing with Old Navy have signs throughout their store and 40% off of all genes when that’s not the case at all. Old Navy wants to pick and choose who they give 40% off to , please stop wasting my time and everybody else’s. See accompany being in business longer with this type of business practice ever again shop at Old Navy your customers time with false advertisement.

This location is always clean and the staff are super friendly. I love all of the clearance items. They do a good job of organizing by size, color, and style. Bay fair Old Navy is cool with me.

Very bad communication between the staff. I had gone days prior and a staff had told me there was going to be a sale in a few days. So i decided to wait on what i was going to purchase. The day of “the sale” I went..and another unknown staff told me the same exact thing that the sale was going on only that day...as i was going to pay the cashier told me it was a mistake and that there was no sale and was only for employees. Miscommunication the employees should have been told things correctly instead of confusing people and wasting their time.

This store is not run well. 30 people in line and only 2 cashiers. Nothing quite so frustrating as waiting in line for 30 min. Also the store is a mess. You need to hire more people. More floor workers to tidy and more cashiers. For forks sake it is Christmas. Bigger crowds are a given

Kiara is the BEST!! I called for a bathing suit that had sold out online and in every nearby store. (I live in the Burbank/Glendale/ Pasadena area.) The closest one that had it was San Leandro. Kiara stayed on the phone with me after she'd gone throughout the store to find the one-piece, then she had to get info on how to ship it to me, then input it into the register....THEN go to the computer in the back of the store. She never gave up - she was cheerful and helpful and truly a JOY to speak with. She is amazing!! Working in retail can often be a drag (I did it for years) but she made the phone call fly by! Old Navy has fun, cute clothes that have held up well for the most part (with only very few exceptions) and I remain a loyal customer. I'm so happy that Kiara was able to get the item I had desperately been searching for. She deserves great customers, so be nice to her!

Nice staff, but wish they opened up another register ad the line grew. went in at around 6:00 p.m. on a Sunday & there seemed to be about 5 or 6 staff members but only one person was at the register while there were at least 5 of us waiting in line. They do have a good selection of clothing and sizes. Old Navy will always be my favorite store.

I would say great service, every staff (3 of them) was very friendly, though what I was looking for was out of stock online and in store. Old navy's clothing quality at their pricing was a decnet value. The store wasn't crowded the last time I went (which was a Tuesday afternoon).

I live very close to this old Navy and every time I've been in there the store has been a complete mess I've been in there at several different times of the day and it's always the same. Customer service is a hit or miss and the interactions with associates is also it hit or miss depending on their mood. Employees are clearly not happy to be working.