Office Depot Tech Services - Computer support and services in Temecula - 40444 Winchester Rd, USA

Bought printer ink in store, then looked on line and the same cartridge is 20% cheaper! Had to go through the hassle of returning the cartridge and getting an adjustment on the price. Extremely weak and duplicitous. They would happily have kept the difference had I not noticed and acted. While we're at it, their printer toner cartridge return to earn credit is bogus. You can only get credit if you've spent $10. Return 10 cartridges and get $20 credit, but no more than that if you have more. You know they are refurbing these and making big money off the sale. Oh, and you have to use the credit within the calendar month of the return date. Weak and greedy on top of it.

The professionalism displayed by Nicky, the employee who was working at the Business Center (printing, copying, laminating) on Monday, May 20, 2024, made my experience top-notch at this Office Depot store. Had it not been for Nicky’s expeditiously multi-tasking, with patience and understanding, I would have left and gone to Staples for my business. The store seemed short staffed and Nicky was tasked with too many things although she handled it really well. I recommend Office Depot for their services based on their employees who are obviously working very hard to provide quality customer service.

They really should have secret shoppers go through here to see how bad the experience is. The employees ignore you while you’re waiting for help (no one else in line) while having personal conversations and in my case signing up for gym memberships while I wait. I remember now why I prefer to buy all my office supplies online. Horrible customer experience.

The store was very clean and organized! The displays were well placed and organized and showed the features and functions allowing the ability to discover if the desk was exactly what I was looking for. Jim was our sales person and made sure we were 100% happy and he provided incredible customer service, friendliness and professionalism.

I'm a regular customer, but not a frequent one since my retirement. I've never been disappointed with either the service or helpful nature of the staff. On occasion I don't find what I hope to, but more often I do. Office Depot is very convenient, and is always my first choice for office products.

The Associate Marquis was exceptional! Upon entering the store, Marquis welcomed me with a friendly greeting while attending to another customer at the register. He also helped me find the items I needed quickly. Marquis has a professional and pleasant disposition. He was helpful and very respectful in his demeanor and communication. All businesses should have people like Marquis!

Marquis ran over to help me checkout excellent customer service. Marquis was very polite and had a great personality. I asked him if i could do a survey for him. Customers only do surveys when they have had a bad experience but not when they see a amazing employee.

I want to recognize the exceptional customer service i got from Audree and Nikki at the printing department. I went to this store to print my Business labels Angel's Sweets and they are both very helpful, patient and knowledgeable. I will definitely comeback in this store and recommend it to my family and friends.