Oceano Inn - Motel in Oceano - 1252 Pacific Blvd, USA

BEWARE OF THIS PLACE! Plenty of hotels, motels, motorhomes, etc. in the area to stay at. The Mattress in the room they gave us had yellow pee like stains and the entire room had a distinctive smell. I showed the attendant and he immediately called the owner and also took photos. I spoke to the owner myself and didn't even offer us another room or an apology. The attendant (Jesse) however did apologize. We immediately left and stayed at another hotel for the weekend. Even though I told the owner and attendant that I was not staying he had the audacity to charge the full 3day stay. Which I'm disputing now with Expedia and my credit card.

Don't stay here. My son and I got bit by bed bugs. The room was also not that clean. I stayed in room 109 and looked at other reviews and it was the same room as someone else who reported the same issue. Even though the property manager was a very nice guy that said he was new, and when I left a day early, I told him that the shower was cloged and that I was leaving early because my family wanted to go home; Other reviews stated that when they tried to let the management know about bed bugs are dirty rooms, they were met with hostility, so being a woman and having kids, I told the property manager that so I could just report my problem to my reservation customer service agent. I called the hotel today to ask for a refund because of my issue and the OWNER answered and was being extremely unprofessional. He called me back and extremely hostile and called me a lair. I told him why I told the manager why I was leaving early and he just yelled over me and then hung up on me. I urge others that had the same issue to report to a health inspector.

My experience at this so-called "motel" was nothing short of a living nightmare. The room I was given was a breeding ground for bed bugs, turning a night's rest into a tormenting ordeal. But what truly makes this place a despicable pit of despair is the fact that the owner was nowhere to be found. While I battled those bloodsucking parasites, he was likely out gallivanting, enjoying my hard-earned money, possibly at the casino, in his own sordid version of a twisted joyride. What's even more grotesque is that I'd decided to check out at 2 AM, fleeing this wretched establishment in the dead of night to escape the torment. Yet, when I requested a refund from the scoundrel of an owner, he greeted me with a heart as cold as the bed bug-infested room I'd just vacated. Comparing this establishment to a homeless shelter is an affront to the shelters' noble missions. Even in those humble refuges, I've found more compassion and decency than in this veritable chamber of horrors. It's not a motel; it's a malevolent scam preying on the unsuspecting. I strongly urge anyone considering a stay here to steer clear. It's a cruel, fraudulent den of inequity where your money is casually squandered, your well-being is disregarded, and even a middle-of-the-night escape won't grant you the slightest modicum of justice. Sleeping in your car would be a more comfortable and safer option than the abyss that is this so-called motel.

This was a very uncomfortable place to stay! I ended up calling it The Bates Motel! The bathroom was clean and the sheets were clean but the floor felt dirty and definitely the carpet needed to be replaced! When I called the manager they were always available and tried to assist. I would never stay there again. In fact we checked out early we checked out 3days early

We actually stayed at this place 6-7 years ago and found it to be quite nice. Not ever again! The ONLY THING I can say good about the place now is the beds were comfortable and the room was clean. HOWEVER, 1. the check in was not pleasant, they have a small lobby but make you stand in the wind and cold and register through a window. 2. The owners were rude and acted as if you did them a favor for staying there. As to the room, 3. the heater.ac did not work, there was 4. no coffee as advertised and 5. not even a glass to get water. 6. The TV had no signal and 7. the parking lot looked like a camp for the homeless. I would not recommend this place.

I had a family member staying at the hotel. I recall her saying the shower did not have a curtain or a liner, so showers were not an option. Other than that I can not say much as far as the quality of room or stay. As far as customer service, I would like to express my opinion on their customer service, or lack there of. I had a very expensive Christmas gift that I had asked my family member to hold for me. It was fragile and I didn’t want it to get damaged in my car. Unfortunately, the gift was forgotten there and I take complete accountability for that. However, when I called to ask if they had it in a lost and found, I was told customers belongings aren’t their responsibility and he would not look for it or make it his concern. Never have I been exposed to such poor customer service. I didn’t even receive a goodbye at the end of the conversation. I am sharing my experience with those who are looking to feel comfortable and appreciated while on the road. Very disappointing

Since I had mistakenly checked in on my cell phone for a later day and had already paid, which could not be canceled, I wanted to pay the difference additionally for November 23rd to 24th, 2023. Unfortunately, the lady at reception wanted to charge me a significantly higher difference than the comparison of the online prices for the different days would have suggested. Nobody wanted to accept my objection. I then went to another hotel.

Horrible Customer Service. Not woman owned. I spoke to the owner. HE is clearly male and not friendly at all. We gave it a chance 1 last time here and we're reminded quickly why we don't stay here or recommend it. Our room was booked. When checking in he couldn't find our reservation. Then found it. Stated our room was not available anymore but they have 1 more room. However it was a $50 extra charge or cancel the reservation and find a new hotel. No other option. The owner called me while at dinner with my family and ruined that by telling us we needed to handle it promptly. Rooms were disgusting. Party's going on all night. Cops everywhere. Not a great environment for the cost. Never again.