Ocean Gateway Inn - Hotel in Santa Paula - 350 S Peck Rd, USA

Positive: The room was big and the bed was hard Negative: All hotel staff was rude. We had made a late trip to the store to grab something to eat and when we arrived back into the parking lot we parked and some guy I assume came out immediately questing if we were hotel guest. Then made us move 2 spots over

The rooms are really big great prices bathroom was very small and the fridge didn't work also the room had a weird smell and no coffee maker

Although location and service is great the rooms lack TLC. AC wasn't really working, the toilet had plumbing issues, room wasn't too clean, and the ice machine wasn't working.

I’m a white haired 81 year old lady. I stopped in the motel parking lot to google the address of a local store. The intersection is a mess with construction so that seemed safest to do. I grabbed a drink from my water bottle and a bit of a protein bar. Suddenly a lady came out of the motel and without any greeting announced that I had to leave and that there was no parking there. I said I wasn’t parked but had stopped to google and check an address. She said it was private property and that I had to leave NOW. Then she said they were watching me on a camera and she stood there as if waiting for me to say something more. No greeting, no asking if I needed any help. No wonder even the local folks recommend that you should never stay there.

Very poor customer service had to stay here because my truck broke down and the lady at the front desk was very disrespectful. They made a copy of the credit card saying it policy but when asked for supervisor they claimed they were gone and was unable to give contact information out.

Good place and fair prices for the rooms But is starting to Need some Help with rooms and stairwells . . . Hopefully it gets better soon

Called in asking if they had accessibility for a semi truck or if there was semi truck parking near by. The guy on the phone asked for my number and I asked why he needed it if I was just inquiring about parking and a room. He said they get prank calls a lot and I repeated myself asking about the parking and he hung up. I get it’s not a 5 star hotel but sheesh talk about unprofessional.

Hotel is run by slum lords. Torn sheer curtains, ripped carpet, missing TV remote (means you can’t watch TV), and sheets so threadbare you can see through them. We paid $149 a night, so they’re making enough to make modest repairs.