NYC Rentals - Hostel in New York - 646 W 207th St #1, USA

Booked a rental for a friend for New Year’s Weekend. At the very last moment, I received an email stating that there was a water main break and that the reservation was cancelled and no charges or penalties will be accessed due to the inconvenience. I was also told that I would receive a full refund. Okay fine although I’m now short over $800. Problem is, I never received an email confirmation saying that a refund was processed. I have been calling to speak to a representative to confirm it has at least been processed. Everytime I finally get someone on the phone and state the problem, I’m placed on hold and the line is conveniently disconnected. I then try to call again to be sent to voicemail and to leave a message so some can reach me within a 15 minute period. I never receive a call back. It is absolutely ridiculous to the point I’m gonna have to take legal actions if this isn’t resolved soon.

예약하지마세요 연말에 묵으려고 한달전에 예약했는데 묵기이툴전에 취소됐다고 메일옴 자기네 문제생겼다는데 부킹닷컴에는 같은방 두배 가격에 그대로 팔고있음^^ 부킹닷컴은 대체숙소 찾아준다더니 별그지같은데만찾아주고 덕분에 박당 40짜리 숙소 예약함^^ 진짜 끔찍함 내돈어쩔거야