Novatech is a nationwide managed services provider specializing in managed IT services, copiers, business printers, and document management. Novatech provides technology solutions from industry innovators including Microsoft, Cisco, RingCentral, VMWare, PaperCut, Fortinet, Canon Copiers, Konica Minolta Copiers, HP Copiers, Xerox Copiers, and HP Printers.
Address
11042 Terrapin Station Ln, Knoxville, TN 37932, United States
11042 Terrapin Station Ln, Knoxville, TN 37932, United States
Geo Location
Lat long (35.9174745,-84.1517165)
Novatech, Inc. - Featured Reviews (26)
Called to schedule a repair on the company printer, which was fairly easy to do! The technician called to confirm same day, and came out the very next morning at the open of business. The technician was friendly and personable and took care of the printer in no time. Office staff was happy! Thanks so much!
Novatech has handled our printer equipment at our office for years, and we have consistently been very satisfied with the great service and friendliness of the staff. Highly recommend Novatech for your office!
Novatech is the worst company we have ever dealt with in terms of customer service. Their equipment is good, the technical support team is great, but their billing department has made numerous mistakes on our account and then ignores our requests for return emails or calls. When we do get in contact with someone, he is rude and very unhelpful. We will not use them again!
Chris Roby knows what he's doing. He knew exactly what the problem was. Took him less than a minute to fix the machine. Also a very nice guy. Thank you Chris, another job well done!
Anyone in IT knows equipment upgrades don't typically come without some growing pains. I must say, NovaCopy and its staff made our transition as smooth as it could possibly have been. During the sales/contract phase, the team wasn't pushy at all. They didn't dog competitors (this is very important to me), and came in on budget (or slightly under). They were quick to deliver the new copiers (14 copiers and 4 printers) and the staff did a good job on deploying the equipment and getting everything setup. They were on site to assist with about anything, which was a little shocking considering we are what I would consider a fairly small deployment. Once deployed, we had a few hiccups that required NovaCopy to come back on site. Most of the time, they were on site in just a couple of hours, but definitely within 4 business hours. I am impressed, as we didn't have that experience with the last copier company.
We've had the copiers for about 2 months, and the staff is just as attentive as the day we began speaking. Toner is delivered very quickly. The only constructive criticism I have to provide to those considering NovaCopy is to make sure you communicate the needs for your drivers, operating systems, and how authentication is passed across your network. We had a little confusion on the type of drivers I needed, but it was resolved in an acceptable amount of time. I suggest anyone looking for copiers/printing needs to strongly consider NovaCopy.
NovaTech's service team is very friendly and knowledgeable about our copier. They arrived within four hours of the initial service call, and had our machine up and running again in less than 10 minutes!
Daron is a amazing! We can always depend on him to correct any problem in a timely manner. He is always so pleasant and respectful.
Our tech at monumental Baptist was Awesome! Thank you for providing fast, efficient and personable service
Dee Hatten
Executive admin to Pastor
Novatech, Inc. Located in Knoxville of 11042 Terrapin Station Ln. The complete address is 11042 Terrapin Station Ln, Knoxville, TN 37932, United States.
My daughter and I absolutely LOVE Everbowl! I could eat one of their build your bowls everyday! Today, I came in to get 2 bowls to go, for my daughter and me ! I also decided to try one of the new oatmeal cakes - so yummy!
My service was impeccable-
Anne was a very kind, informative instructor who took time with each of us personally in class. She was very thorough in the instruction and exercises, and she was so encouraging throughout the whole 6-week course!! Highly recommended and am thankful
It was absolutely wonderful finally getting a chance to stop in this place and meet Melanie. This shop has only been open for a few months, but you can tell she pours her soul into every cup of coffee every day. Daily meal specials and all home made,
My cortado was served properly with a glass of sparkling water. Many cafes omit this. I prefer it and will return for that fact alone. I like the interior with functional study/computer space. Itâs intimate and was mostly full, yet appropriately qu
The ladies here are AMAZING!! Everyone is so sweet & inclusive. Itâs so much fun to work out with them & chat afterwards. My body hurts in the best way possible after every class. ðð¼ The kids room is so wonderful for my kiddos & I just love t
It was absolutely wonderful finally getting a chance to stop in this place and meet Melanie. This shop has only been open for a few months, but you can tell she pours her soul into every cup of coffee every day. Daily meal specials and all home made,