Novatech, Inc. - Software company in Melbourne - 5131 Industry Dr #101, USA

The technician was on time and very professional and knowledgeable. He was very clear in explaining things so I could understand. He is one of the best technicians we have ever dealt with. He was a very good listener and helped us through all of the issues we had questions about at my organization. I would definitely ask for this technician again! Thank you Novatech!

I can't say enough good things about Atlantic Business Systems. Guardian was with another copier provider for the past 20 years. Barry and his team reviewed our contract and made solid recommendations on the best and most cost effective path forward. Their recommendations resulted in Guardian saving a substantial amount of money on our new ABS contract while maintaining equivalent or better capability! ABS did an awesome job of removing our old equipment and installing multiple new copiers throughout our facility. ABS saw us through the entire process! If you're looking for someone to provide seamless copier integration in your facility at a reasonable and fair price, ABS is your company. My only regret is that I didn't know Barry and the ABS team 20 years ago..

Our firm has been using Atlantic Business Systems for over 20 years for our copiers and business equipment and have ALWAYS received the highest level of personal service and attention to our business needs. This is a family-owned business which truly treats their clientele as such. The sales and service guys are extremely friendly and knowledgeable. When issues arise, they are always prompt in their response times. Their IT services department is second to none! Their prices are competitive, and they never try to over-sell you on things you don’t need. ABS has everything you need to a run your business and I cannot recommend them enough!

Before Novatech took over Atlantic Business Systems, our toners for the copier were automatically provided on a regular basis and the service was excellent. Apparently this has not continued under Novatech. I called to request a delivery of all toners, especially the black. We were completely out and therefore we were unable to copy or fax. We were told the toner would be received in a day or two. I asked if it could be expedited. We work with the courts and frequently have deadlines that cannot be missed. It could not be expedited and it arrived two days later. However, we only received one of the five requested toners: it was not the black one that we needed for the machine to operate. A call was placed to Novatech, who informed us that the rest of the toner would not arrive until Tuesday!! When they were asked if there was anyway to get black toner for the machine before Tuesday, they responded that there was nothing they could do. Won't be renewing this contract!

We were nervous to turn over all of our IT coordination and maintenance to a managed IT company. We resisted for many years. However the time and complexity involved with making sure our systems were functioning and efficient in our 12 offices were taking so much time away from our other duties that we finally gave in and partnered with ABS. What a relief it has been! We have been together for a couple of years now and they have assisted us with all of our issues involving servers/cloud backup, managing workstations, purchasing mobile technology (Surface, laptops etc), software management and security, internet, an integrated phone system, and copiers. We definitely feel we made a great choice. Everyone at ABS is pleasant, professional and trustworthy. Managed IT is not inexpensive but we feel we have more than made up for the cost in terms of added productivity and cost efficiency, a feeling of security among our staff, and thousands of ours of saved man-hours. Thanks ABS for your dedication and integrity. We look forward to years of continues partnership.

These days when customer service has hit an all time low, Atlantic Business Systems will certainly restore your faith. A company who cares about their reputation in the community and goes above and beyond in customer care. You won't be disappointed.

The process for our company to transition from one company to another was very professional and smooth. We were very pleased with their level of professionalism and communication with our company. We have been using ABS for 4 months now and we are very happy Customers!

The technician exceeded our expectations. They patiently addressed all our questions and provided fixes based on our needs. They were friendly and approachable and made the entire experience pleasant and stress-free.