Nortech Downtown - Computer store in Hammond - 110 E Thomas St, USA

Exceptionally friendly and professional staff. This is my second day in a row of coming here. They diagnosed my phone yesterday made a claim and 24 hours later I had a replacement waiting for me. The diagnosis and setup took some time, that’s on apple not Nortech, but the staff made sure everything was going as planned and continued to check on me consistently to ensure I didn’t have any questions. They greeted every customer with enthusiasm and it seemed that they truly wanted to help everyone to the best of their abilities. I highly recommend using this store for all of your apple repairs or purchases.

Every time I’ve been here, everyone was friendly and they helped me with whatever issues I was having with my Apple devices

This place should not be in business they are misleading everyone stating they are an Apple authorized repair cent my computer is still under warranty they told me I would have to pay for the repairs. What good is a warranty if they don’t fix it. I will be contacting Apple to let them know Nortech is misleading the public. I will report them to the BBB. I WILL TEEL ALL OF MY FRIENDS TO NEVER USE THIS PACE EVER. TOTAL RIP OFF. I HOPE YOU FOLD UP AND HAVE TO CLOSE. ANYONE WHO SEES THIS PASS IT ON BECAUSE ITS TRUE.

I walked into their business today to drop off my Apple desktop computer for a general cleanup. I drove 40 miles out of my way for this, only to be refused service because I had no appointment. I spoke to two individuals whom both stated that I had to have an appointment to even drop off my computer. So, I left and stated that I'd go elsewhere. After reading other reviews, I'm glad that I left. Their smug attitude showed me enough of their work ethics. Good luck to whom ever walks through their door.

I set my appointment for the same day, and the knowledgeable staff repaired my iPad. My experience was exceptional compared to Apple Store in the malls.

Not only did they charge me $112 MORE than my quote (quoted $280 and charged me $392), when I tried to return the hard drive they'd backed my computer up on to bring the price closer to what I'd been told to budget, they refused to give me a refund (even though I hadn't used the hard drive, they had). I was not notified of their return policy before the transaction and this information wasn't posted anywhere in the store so I could be forewarned. The hard drive was severely overpriced and I found the same one on Amazon for much cheaper. I know times are tough with covid but this is terrible business practice and the manager woman I dealt with refused to wear a mask. Go here to be misled, price gouged, and to contract covid.

I was pleasantly surprised with the professionalism and knowledge of all the Nortech employees! After reading the mixed reviews, I was apprehensive about taking my iPhone camera problem to them, but it was solved and replaced while I waited! I love the appointment system there! They will me my Tech support from this day forward!

I had an appointment, I arrived 20 minutes early they took my phone right in, employee came back and said nothing wrong with phone, I disagreed with him and had call my phone from store phone and he heard my microphone wasn’t working he went to back again with phone, a while later a different guy came back later identified as Justin thourton came back and said my microphone was bad and he would send it off, I told him I couldn’t send my phone off. I came here to get it fixed or swapped. I expressed I was not satisfied with the misrepresentation of being an apple store. I explained to Justin thourton ”the owner” I can’t be without phone, I would now have to go to a real apple store to get my phone swapped out, Justin began to argue that I was crazy that not one apple store in the country would swap your phone. on and on. I asked for the managers name he verbally gave name but when I requested him to write his name and number he refused, I asked for a pen to write down, he became irate and told me to leave his store. As I was walking I stated you shouldn’t treat your customers this way I’m very dissatisfied with the overall customer service and with Justin “the Owner”. I left the store and took a photo of his front door, so I would have the information. I walked a way about 60 feet and I was chased down by Justin “the owner” who was now extremely rude and irate. I again stated my dissatisfaction with his company, customer service and “The Owner”. I expressed that He would not be in business long treating customers this, to which he replied I’ve been in business for ten years!! I ended the conversation seeing it was a pointless conversation at this point. And I walked off. I hope that apple inc. looks at the business and rethinks the authorization of their store. Furthermore I made an appointment at a true apple store for the following Saturday in Baton Rouge, I walked in they took my phone and in ten minutes my phone was evaluated and was swapped on the spot, subsequently the technician broke my phone cover which he replaced and I was out in twenty two minutes with the best customer service you could ask for. Do not waste your time at Nortech in Hammond, LA!