New Balance Factory Store Little Rock - Sportswear store in Little Rock - 11201 Bass Pro Pkwy Unit # M-109, USA

I am a big new balance fan, I have several of new balance shoes. This store customer services is absolutely disappointing. I got a pair of shoes from Austin, after trying for a day, I realize it is too narrow. So I called them to ask for exchange. They referred me to this store. The staff does not want to deal with it at all, and tell me I wear for a day so they can’t exchange it anymore. It is 200 dollars pair of shoes. I like new balance but this store has the worse customer services. I called back to new balance in Austin, and they are more than happy to take the shoes back and exchange a wide one for me, or give a refund, and they said they want their customer to be happy. Do you see the difference?? 呵呵!

Opt into the New balance store today see what they had in stock. The salad has a really great selection. They were running a pretty good sale for buy one get one 50% off your second shoe. So I was able to pick up a couple of brand new shoes but I've been looking at had a pretty good price. Pro tip,: many of their newest designs were not able to be purchased with the current promotion that they are running. Other than that I was pretty pleased with this location.

The new balance store always has a great selection of new balance tennis shoes. They have clothes as well but I am all about the shoes. I know longer by Nike because of their recent spokes person that I do not agree with. So have now gone to new balance. The store is clean and the staff is friendly and they greet you when you walk in the door. The prices are fair and again you can’t beat this election.

Wait for the manager to finish lunch break or come back??? It was just a few minutes, so I chose to wait only to be told by the manager, who didn't even greet me, that they couldn't (or didn't want) to take care of what I needed. Annoyed. Will not shop with New Balance, especially here again....

Great selection. Good prices. Clean, neat, and organized. Friendly staff who don't hover. Great experience.

The person working literally watched me walk in and continued to lean against the metal display, not saying a word/asking if I need anything, nothing. I browsed around for a few minutes, still receiving zero assistance. I found a pair I liked, but one shoe was missing from the box. She was almost non-responsive when I asked if she knew where the match was.. it was so strange. Needless to say, I left without making a purchase and will not return. Side note: the store reeked, it smelled kind of like urine.

Went in Friday September 10,2021 and Joni was there to help me. She greeted me with a smile and the sale for the day. When I couldn’t find my size she looked and unfortunately they were out of stock but she made a great recommendation. She is what customer service is all about. Thank you Joni!

I highly recommend the lady in this store, i can't remember her name a white lady around 40 to 45, she is truly great, and knowledgeable. Helped me pick out on of the best shoes i have ever wore, and it was only like 50 bucks, they were having a huge sale. Originally the shoes were like 125, even saw the white pair like them. Thanks so much!