New American Inn & Suites - Motel in Orange - 3190 N Tustin St, USA

I took my son to this place. With a friend, to stay the night. The management at night was a lady. She was very kind. and respectful. Then I went the next day to rebook the room for my son and the lady's husband I'm assuming was very rude. Disrespectful had no manners and I don't even know why he was so nasty. I would not recommend staying here at all. The price was cheap. I guess you get what you pay for. Awful customer service from the man that was at the window.

Positive: "" Negative: The cleanliness was below poor. Stains and things everywhere. They kept my deposit at check out

DO NOT STAY HERE! Terrible place. They do not change the bedding. Sheets covered in stains and blankets have cigarette burns in them. Asked for clean sheets, they just remade the same bed. DISGUSTING. Scum and mold in the bathroom and base boards. Literally holes in the walls covered with duct tape. The AC was hanging out of the wall to the point you could look straight through to the outside. They do NOT clean these rooms. STAY AWAY.

It's a sharp left turn just before the light, coming down the steep hill on Tustin Ave. Unless you're familiar with this place, you'll miss the driveway. It's charming and somewhat quiet. They rent mostly to long-term guests. The managers are willing to work folks if they happen to fall short a few dollars by allowing them to pay it the following day. You don't find that kind of compassion these days.

Can't beat it for the price. The rooms are clean and everything works. I would stay again

Positive: Nothing Negative: Disgusting. Dirty. They do not clean the rooms. They do not even change the sheets. The worst place you'll ever stay. Negative: ""

Honestly I don’t know how to start this review… for a cheap and low price you’re not getting much. The floors were filthy, I had to wear my shoes the ENTIRE time. As soon as I got into only wearing my socks my feet were disgusting. The walls had a weird yellow/brownish drippings on it and I could not tell you what it could have been. One of the first things I did when walking into the room was use the bathroom… when I looked up above the toilet I saw a large cockroach/water bug in the bathroom light! You can tell they do NOT care of the cleanliness of their rooms even if they claim they do. Also, when I checked in the woman fr the front said they misheard my dad and charged us for a 1 bed instead for the 2 bed that we asked for the day before, she then told us we had to give her an extra $30, we’re in a very tight financial situation and we could ONLY afford this one motel for the price she told us, so being told she messed up and that we owed her more money than from the start was incredibly annoying. If you’re staying here for more than 1 night I do not recommend!

I can't speak for the rest of the rooms but the one I visited was in pretty bad shape. However, I was not a registered guest, I only showed up to visit a guest for a few hours and he had room 116 which was very spacious, but lacked basic amenities such as a room phone, and 𝘱𝘪𝘭𝘭𝘰𝘸𝘴. The exterior of the place looks retro yet modern at the same time, and based on the upkeep and stylishness of the facility I would assume they have other rooms that are in much better condition to which they grant access to guests who don't look like a misifit strung-out school-shooter as the guest I visited did. JK he was a lovely fellow, but his room sucked.