Neptune Hollywood Beach Hotel - Hotel in Hollywood - 2012 N Surf Rd, USA

I will reiterate what all of the other customers have said. DO NOT STAY HERE.|I am usually very careful about where I book, but I was sloppy this time because I was tired and desperate.|The entire Hollywood Beach area is rundown. It might have had its "Hey Day" back in the 50s-60s, but not now. I think most of these old hotels have been turned into apartments and most of the people I saw walking around were in their late 60s-80s. |The people who own/run the hotel are deceitful and it doesn't cause them a moments hesitation to take advantage of every customer that walks through the door. I even asked the man at the front desk if it made him feel bad to treat people this way. He said, "You signed the contract, Ma'am. It was all in there if you would have read it". The contract said extra fees and tax, not more than doubling the price of the original room. Extra "Fees" equaled another $79.97 a night. Twice the room cost. $50 each night for a cleaning fee and $29.97 a night to park on their OWN PROPERTY!! They even have a "Fee" for using a towel.??|Don't stay here folks. Sleep in your cars in the Walmart parking lot. This place is a complete joke. It's not worth it. They have a sign in the hotel check in that says if you give them a 5 star rating you can have your choice of a free gift. These gifts include a pair of plastic flip flop earrings, "a beer," a plastic dry bag for your phone ($1 from Dollar Tree) a free towel usage, should I continue? And remember, it's only one of these things and people are still dumb enough to do it!!|I feel so bad for the guy from Australia. They really reamed him for an extra $1000+ because he was staying for 10 nights. I bet he thinks all Americans are awful like this. Nope, just the ones at Hollywood Beach Hotels (Owners of the Neptune Hotel). Folks, stay away from here!!!

Maria was very helpful and accommodating at the front desk. We made a late reservation as our flight was delayed but she provided us with an amazing room with a great view, king size bed, and made sure we knew where we were going for parking, our room, the boardwalk, pools, etc. This place is right on the beach. Not all rooms have the ocean view-but ours did!! We’ll definitely be back!

Great location but stay somewhere else!||||Rooms look nothing like those advertised.||I booked through Expedia and didn't opt for insurance, big mistake! My first room was so shocking I went back to reception, showed them photos of the room and they offered me a 2nd room. I spent 1 night in the 2nd room that was not the same as I booked online. No toilet roll holder, no kitchen, the room was supposed to be 500sq ft and wasn't. No wardrobe to hang clothes as it was fixed shut. No blind in the bathroom window which over looked the swimming pool and apartments opposite, no privacy when showering or using the toilet. The whole accommodation area smells of drugs being smoked! Shocking Shocking and Shocking! I've traveled around the world and to many countries which would be classed as developing poor countries, the hotels there are 5* compared to the Neptune Hollywood Beach Hotel.||I spoke to the manager after handing my pass back to reception after just 1 nights stay! I informed him the pictures online are misleading and asked for a refund, which was refused! A 3rd room was offered! Which i refused after sampling 2 other rooms in 24 hours! Time to get out before I catch something! I will be contacting Expedia and my bank to get my money back as this is 100% fraud!!!||||Contacted Expedia and they said I wouldn't get a refund and offered $125.||I spent over $1000 for 1 shocking night!||||If you book a cruise and get a fishing boat that's fraud. If you book a 500sq ft family suit with a kitchen and get a dirty, old room with no kitchen that isn't?!

The WORST "hotel" I've ever stayed in. Awful, Awful, Awful. First thing that gets you are the hidden 56$ a night "service fee"... I asked what service this was for and they told me Hotel services, like room cleaning. Something usually included in any hotel booking. ||So if you are booking here because it's economical, remember the extras - also +20 / night parking, in the area, if you can find parking. Thats an extra 760 for 10 nights (we were a party of 4 rooms, total of 10 nights between us). ||The rooms are dank, musty, cracked, falling apart. A plywood board badly painted slapped onto kitchen front in one room. Anther with slanted bathroom sink so that water collected in the bottom of the sink. Then it flooded, maybe the room above using the same drain. The sink filled up and overflowed onto the bathroom floor. The front door was a rattling fit - hung badly in a recently badly replaced door frame. ||Lights flicker when you turn on the airco. In our room, the one they use in the advert - so the best of the lot - the airco is in a room behind the bed - dripping condensation, mold everywhere. ||An imagine my surprise when I woke to find a surfboard size cocroach staring at me on my pillow.||I went to the front desk to ask for poison (it was the last night, it was late, I didn't want to look for another hotel). The surly receptionist (one of them) says he will give me another room. I said, I don't want another room, that would be in the same or worse condition. I want poison to make sure I kill any extra critters before going to sleep for the night. He says he doesnt have any, and that he's giving me a solution. I said can I see the new room. He says no. He can't leave the front desk. I said why not? There were two other receptionists there at the time. He said that his supervisors instructions were that he should not leave reception. I need to pack up, check out of our room, and then he'll give me the key to the new room. I said that's ridiculous, I'd like to speak to his supervisor. He's not there. I said call him. Tell him there is a situation. He wouldn't. Anyway... ||Eventually he found someone from Housekeeping to show me the new room. As I'd suspected, it was awful. I asked if he, as he was from housekeeping, had some poison to give me. He said they had run out the week before and were waiting for a delivery next week.|We went to Wallgreens and got our own spray. |The attitude of the workers can only reflect what is passed down from the top. |Everything Awful. Breakfast is a joke. Breakfast staff are not morning people. |They give stuff away for a 5 star rating. Don't believe a word. ||The only thing it has going is the location, which is very good, hence the occupancy.

Very very old and poorly maintained premises. Mildew and holes everywhere. Old damaged furniture, bathroom with broken shelves, definitely needs an update. The location was amazing. Directly on the beach, view of the ocean from the stairs outside. The staff was okay, but we always felt scammed with extra fees here and there, especially for cleaning which wasn’t part of our initial Expedia booking fees. These fees are apparently optional if you wish your room to get cleaned but no one tells you so. Make sure to tell the front desk if you do not wish to be charge an extra 50USD daily for cleaning fees. We got woken up because of loud noises at 4am, some city staff were cleaning the streets. The bed was also very hard and not very comfortable. We could also have used an extra pillow, 3 pillows for 2 guests. We would have probably paid the same amount for a more comfortable hotel in the area if we consider the extra charges to our bill. If you wish to be on the beach and don’t really mind the lack of comfort, you can still have a good time there. But this hotel isn’t an 8.4/10 as stated on Expedia.

This is basically a 3 star hotel Simple, they done some changes, redone kitchenette, bathroom, as memory foam mattress. Still needs some few things. Bit a more prefect location you could not ask for . Loved it Will be back There I set your exceptions be kind in what you right. You what more they have 9 properties where you can pay more.

Rooms are old and have not been upgraded for decades. Some of the staff is honest, friendly and kind, and some try to rip you off charging you 50USD per day for cleaning. That's more money than working in the engineering field. Gheez. And the hotel expects you to leave tip for cleaning as an envelope is awaiting. Some neighbors told us that we could have opted out of the supposedly mandatory cleaning. Apparently, they took the service 2 days and could still get fresh bathroom linen every day. There are rooms with full kitchen but if you need dishes, pots & pans and cutlery, you need to request it and it's hassle dealing with all the deposits to cover for thee room, the beach towels... And the kitchen stuff. That's many 100$$ of dollars retained on your credit card. We ended up opting to buy disposable plates and cutlery... Which is not our first choice from an ecological standpoint. Everything is very clean. The linen smells fresh. The cleaning staff is awesome. The location is extraordinary: Right on the beach, 6 miles from the airport.

This place is a joke it is owned by Hollywood Beach hotels which on at least a dozen other properties I got a $40 parking ticket because I parked outside of my room and they have limited parking everywhere else that's on a map in tiny sections. Breakfast was a joke you had to go to the hotel at the end of the road and it was an assembly line in a tiny room with two employees the one being extremely rude. They expect all their hotel guests to eat bagels and Cake in one area which after 15 minutes most was gone. They're also are no signs to check in, Neptune doesn't say go to Hollywood beaches to check in it just gives you an address in front of the building on a small sign and the actual room that says office is somebody's hotel room. The only good thing is that we were right on the boardwalk and got lucky with the room but for the price and service I will not come back to this place.