Navisite - Business to business service in Andover - 400 Minuteman Rd, USA

Navisite is a Tier1 MSP. It provides Data center facilities. Our Data centers are equipped with comprehensive network redundancy, 2,500 kVA transformers mounted to pads provide power with backup provided by 4 Caterpillar generators, 275 kVA Powerware UPS and 5 750 kVA Enersys batteries. Navisite’s approach is for every client, they deserve world-class service and support. Our team of highly experienced IT professionals is extremely passionate about our clients' business and is dedicated to their success. Our NPS has consistently increased year over year and this shows our commitment to our clients. This site is near the Merrimack river and offers scenic running trails for employees of many companies at Minuteman Park. In the Summer time one can spot deer and other local wildlife which adds to the beauty and scenery of the site.

A company I worked for was using Navisite as a colocation data center for years. We are moving out of their data center now because of very shady business practices. I've been a network engineer for 10 years and the support from Navisite is the worst I've ever experienced. The language barrier seems to be part of the issue, but they also have a knowledge level issue as well. They keep saying yes, they understand just to get you off the phone and the request never gets completed. You ask for an update 3 - 5 days later and they have zero comprehension of what you were requesting so you end up in this vicious cycle of explaining the same thing over and over again for weeks. This isn't a one time issue either. It has happened to me for over two years now. Even if you get to a point where they finally understand what you want they'll deny it's an issue on their end and blame the ISP or you for the problem. I've honestly never seen such rude support engineers once you get to this point with them. You would expect high level engineers to have learned how to support customers without being rude, but that isn't the case in Navisite. They were supposed to monitor our firewalls 24/7 and alert us if one goes down. I've taken firewalls out of the environment completely for RMA and forgotten to notify them. Then they send an alert to me 3 weeks later. Again, recurring issue. Sometimes it's 5 days later and others it's weeks. We finally told them to stop monitoring our firewalls over a year ago and they still send us alerts about some being down every once in a while. We've requested that they stop multiple times. I would not recommend any data center colocation services at Navisite. They are so far below par I would actually heavily recommend against it. There are many other locations in this area that provide a much better service.