Mr. T's Electronics Etc. - Computer repair service in Great Falls - 528 Central Ave, USA

The final result of the repair was excellent, and am grateful for that. However, there were points where improvement could be made. Communication and time. I was told I would receive a call when the repair was complete and I never did. I eventually called to check in and the repair had been done for awhile. Price. I was quoted 1 hour of work for a screen repair at $100 which seemed fair. Upon pick up I had to pay another $300 as the job took 4 hours. I felt this should have been communicated earlier than at pick up. I would have made a different choice than to pay $525 in total for parts and labor for laptop screen replacement.

I have had a plethora of work done here at Mr. T’s Electronics. All of which came out to be extremely successful and easy. The store owner Matt Taylor is nothing short of amazing, he is extremely helpful and kind. He tells you exactly what seems to be the issue and what could be fixed. He put up with me calling him 500 times to ask questions and always had a solution. No matter what you have going on Matt will know what to do. Best in great falls by far! Extremely helpful, knowledgeable, and professional! 10/10. It doesn’t get better than Mr. T’s electronics etc!!!

Were able to see me same day for a problem I was having with my computer, I had bricked the mobo doing a bios update and swapped it out for a new one and was still having the same issues. They have a web portal where you can receive updates from the staff as they have them, and communicate back as needed. It's helpful because I was able to provide additional context on the issue that I forgot to mention when initially dropping off my PC. The issue ended up being fixed by reseating all the components, but I'm glad I brought it to them. They were a good group of eyes to get on the problem, and ended up saving me money, time, and my sanity as my job was taking up a lot of those resources. Best Buy geek squad back in a bigger city would've been my go-to but Mr. T's knocked out of the park with their professionalism, knowledge, and customer service ^u^

Nobody calls a computer repair place when things are going right. Often it is a frustrating, stressful, or out right angry moment. Matt and Lauren both did an amazing job with my computer. Providing both excellent communication and customer service. I have used or attempted to use other services here in Great Falls and have never been more pleased. Thank you guys.

My new go-to guys! Fast, GREAT work & wont break the bank. Both guys are very personable & knowledgeable. I had them put a new computer together for me that I had bought all the parts for between Thanksgiving & Christmas but I just never got around to assembling myself for various reasons. They had NO issues with taking on my project & even when (my fault) there had to be some metal modifications to the case internal frame they asked before doing it & made sure I understood. It was minor but important. They also fixed some of my mickey-mouse modes I made to fit fans on CPU cooler. I cant say enough about how impressed & happy I am with them. I have more work for them. :):)

Had them attempt to fix my Xbox series x. They diagnosed it as a bad ssd drive. Not worth the cost to fix. When I went to pick it up I didn't notice but as soon as I got it home I saw that the two screws that hold the back cover on were both missing. I'm almost afraid to open it up and see if anything else is missing. I would never have noticed this if I had not decided to send it back to Microsoft to have the SSD card replaced. A bit disappointed especially since this cost me 80 bucks. I appreciate the diagnosis but the missing two screws are disappointing.

After searching all around town for an m.2 standoff screw, Mr. T saves the day! He didn’t want anything for it (a show of character if you ask me) but I traded him 500,000 VND (Vietnamese currency worth about $20 USD), a fist bump and a handshake, and left one happy guy. He’s an extremely friendly individual and one look around his shop is all you need to know he’ll be able to take care of just about any issue you bring to him within his realm of expertise. Give him a visit!

They actually took the time to check it out at least a little after hours. I'd say they are also trying to be fast now. Use to be 1 star but they are actively communicating now.