Mr. Submarine - Sandwich shop in South Holland - 17100 South Park Ave, USA

This location was such a disappointment! Please see pictures attached. My "Mr. Sub" had the thinnest layer of meat I've ever seen. I pretty much had a lettuce and onion sandwich! Also, after you order they have a sign on the sliding pick-up window stating that they add a 4% service fee for any "cards", (including debit cards apparently.) This notice should be on the menu, so you know BEFORE you order. By the time you pull up to pay, you can not see it clearly if the window is open! I will be contacting the BBB and any other entity to see if that is fair. Even my garlic fires were sub par. I've been eating Mr. SUB for over 40 years and this location was the worst!

My family and I have been coming to this location for years!! The older girls and there brother are the Sweetest. But it's another young girl they had working at night that's very unpleasant and has no customer service skills whatsoever!

I'm so sick of this place not returning, learned my lesson. I repeated my order 3 times and the incompetent person with the irritating fast talking voice at the window still got it wrong. Then didn't apologize, just more less tough luck. Ill do business elsewhere moving forward. Good food doesnt compensate for poor customer service! But whats up with kids...high schoolers blocking the drive thru?! Some aren't even ordering. I've sat and watched them play and converse with their friends until they're ready to move. Its pety and tacky. This is a place of business. Open yr doors and let walk-ins come in. They don't have to sit and eat. With the prices you charge hire security to keep the peace. I shouldn't have to pay, and wait unnecessarily just to place an order. The wait time after ordering is average 15-20 minutes. I stay a bit away from the restaurant, but anytime I'm in the area I like to stop and get their bone in chicken wings. They are always hot & fresh...But this time I was thoroughly disappointed. I ordered 6 wings and when I arrived home I couldn't believe it I had wings that looked like they came from a baby chicken instead of a full grown chicken! It was ridiculous and disappointing especially after paying close to $12.00. This is NOT acceptable. I think that if this happens again I'll need to find somewhere else to get my chicken. I don't want those baby size wings or the ones that appear to be on steroids, but a nice normal size chicken wing would be greatly appreciated. It was about $2.00 dollars per wing... for this?!

This location has a drive thru the food was good love there garlic fries nice staff.

SHUT IT DOWN. Some girl at the front counter didn't give me my receipt she just dropped it in front of the registers and left. I couldn't get the receipt because there was a window there. She did that on purpose. I would never go to this place to give people my money so that they can be disrespectful.

I usually order the lunch special 6 pc. Mozzarella sticks and fries. Usually delicious, here and there I think it could've been a little hotter to get a cheese pull. The ladies are sweet as pie. It can get busy quick though through the drive-thru. The wings are a decent size. Prices outside of the lunch special are a little high. Overall great experience.

This is one of the best! The staff is very courteous. There’s one closer to me, but I prefer this one because of the service that I receive each time. Great job!

The burger was dry and crispy. 🤮. I'll only get the Mr. Sub from now on.