Motel 6 Lewisville, TX - Dallas - Motel in Lewisville - 1705 Lakepointe Dr, USA

I only checked in for one night to prepare for an event going on in town and I must say I did enjoy my stay, even if it was for one night only. The bed was rather soft and comfortable, the view I had was great. Just about everything was good. The only thing keeping it from being a five star review is that there was no shampoo and conditioner in the hotel so I had to resort to the bar of soap to wash my hair

Front desk clerk was not customer service friendly, toilet would not flush, roaches and bugs everywhere after it got dark outside. I walked in bathroom and literally counted 30 roaches on floor, toilet, and tub. Do not waste your time or risk your health. Find another place to stay, car would be safer.

The rooms appear to have black mold in them, other than that, the place was clean and service was good. They originally put me in a room with one bed and was meant to have two but it was easily switched.

It seems crowded, best I can describe it. It seems like the rooms aren't separated by much. I could hear so much in the halls and nextdoor.

This franchise location is better than most Motel 6 locations. While some Motel 6 will truly leave the poop on the sheets for you, this location is an exception. This is a pleasant place to stay. They do advertise extra amenities in the rooms that will never be provided though. This should be corrected. Truth in advertising is important. I have had issues with getting bitten by BED BUGS here.

The new management has turned this motel into a nightmare for customer service. Actually, I take it back. There is no such thing. If you complain about the facility, customer service, or clogged drain in your room, they will call the police on you. They will wait until you have paid for your stay in advance and will call the police. When you ask for a refund, they will simply give you a finger. Record any unreasonable encounter with their front desk or the management. The only thing they care about is making money off you with actually providing the service you deserve. They used to listen to their customers and tried to accommodate their needs in the past. Stay at other lodging. You will find better places than this motel for the same money.

BEDBUGS! I had bites all over my body. The room comes with soap but no shampoo. Also, a “Do not disturb” hanger is not provided so you have to call the front desk and let them know…and then hope the cleaning staff will not come in your room while you’re out for the day.

Horrible people! The person checking me in was a fine gentleman. The day shift staff made my stay unbearable. I was a few minutes late getting out which made the staff upset. Fine, it’s understandable since we all work and have schedules. My problem arose when I had a flat tire. When the tow truck came to pick up my car, a staff of 5 individuals came out to loudly laugh and observe. I find no professionalism in this situation finding humor in one’s distress.