Mor Furniture for Less - Furniture store in Kent - 8301 S 180th St, USA

Andres Sosa was very welcoming and super helpful providing a great shopping experience! He was knowledgeable about the products and gave us the right amount of space and time to discuss while still being available to us. Highly recommend.

Zero customer service after you’ve spent thousands of dollars. Spent almost $4000 altogether but I found that after you spend your money that lovely customer service that you get during sales is nonexistent. I’ve been to this More location multiple times over the last few months. Bought a living room and dining room set a few months ago after going to this location 3 to 4 times doing measurements and making sure I grab the items I really truly wanted. Andres was my sales person and he did a great job. Catering to me during my visits. Last week after multiple visits to the store looking at a particular bed room said hi decided on a mineral colored canopy bed just like the one they have as a floor model. I did find some abnormalities with the bed, but I was assured those were abnormalities because it was just a floor model. Received my canopy bed today and found the exact same abnormalities as the floor model had that I was ASSURED would not be PRESENT when I received my BRAND new bed. As soon as the delivery people walked out, I contacted customer service to let them know the defects on the bed and to find out what options I had to replace or return the bed. The customer service representative advised me that the bed was available in another after I explain that my bed came with the same abnormalities that I saw on the floor model. The customer service rep advised they could not guarantee that the same bed model in a different color wouldn’t have the same defects or abnormalities. They explained to me that they could replace the bed and send the exact same color for free or if I chose to get the exact same bed in a different color they would be a $99 fee associated. Let me get this straight, I buy a bed brand new that has defects, and you HAVE to come get it regardless, because YOU sold me a defective BED or waive the $99 fee and give me the same bed in a different color. You have to come get the defective bed anyways right? No!!! Then the customer service person asked me why I didn’t refuse delivery. How do you refuse a bed that you cannot tell it’s defective until it’s put completely together.? The customer service person would not give me their name. I actually was going to go ahead and order the exact same bed in the new color, offered to me and order the nightstands to go with it and spend an additional thousand dollars almost but their customer service representative left a bad taste in my mouth so instead I’m going to return the bed all together and take my money elsewhere where I’m valued as a customer. I really don’t like the way that I was treated and I wasn’t accommodated like I should’ve been and they should’ve done what was fair. I guess shame on me for having faith in this company that I thought I was valued in. I won’t be spending any more money there.

Andres Sosa was a great sales associate. He was helpful, took time to understand what we needed and what we were looking for. Andres also gave my husband and I time alone to make decisions without making us feel rushed. I appreciate his efforts and he deserves a raise! Thank you Andres!

I had an exceptional experience at Mor Furniture thanks to Tek! He provided top-notch assistance during my furniture purchase, guiding me through the selection process with expertise and professionalism. I was really happy to learn I could customize my fabric at no additional charge! On my second visit, the manager Justin went above and beyond again, helping me seamlessly add the extended warranty and cleaning service to my payment plan. His attention to detail and willingness to go the extra mile for customer satisfaction were truly commendable. Not only that, my item came a month early, even with the custom fabric choices. Overall, Tek and manager Jim's outstanding service has made Mor Furniture my preferred choice for furniture needs. I highly recommend them for their expertise, professionalism, and commitment to customer satisfaction.

Andres sosa was very helpful and knowledgeable and professional each time that I’ve come into their store. Andres respected my request to look around and shop alone and he didn’t follow me around the entire time like some salesman do. Andres measured out my sectional that I picked out, which was a cream sectional with the checkered pattern, throw pillows and a cream, white dining table with chairs, and a bench, which is pictured. Checkout process with financing was about 15 minutes and I was out of the door. Andres saved me $399 by signing me up for accidental damage insurance coverage for any stains or spills. My sectional has to be ordered and would not be available for 3 to 6 weeks and then I can go pick it up or have it delivered when MOR received it. They have more of a selection of furniture than the rest of the stores that I visited and they are MOR affordable. Highly recommend.

Paul was a phenomenal salesman. I never felt pressured or followed around store, but instead was met with extremely helpful insight and advice. He was patient and gave us plenty of time to feel things out before we made our decision. I would definitely return to shop with Paul!

Andres was so helpful! He was welcoming and immediately took us on a quick tour to show us the options of what we were looking for! So grateful to Andres for being friendly and patient with all of the questions that we had during the furniture buying process😊

I will start by saying I WAS a loyal customer of Mor, they were always my go-to furniture store which we just spent over $7,000 a few months ago and if this incident that had happened today happened before I would have never gone to them again never will go to them again in the future. Do not EVER buy their protection plan. It is a SCAM! Aug I filed a claim, waited till December for the part to come in, took time off work for them to come fix it, and they showed up with the wrong part. LEAVE the wrong part and tell us we have to dispose of it, and it's not just a small part you can throw away in the garbage can. Fast forward to yesterday, we are told they no longer make the part and need to exchange that section of the couch, I think ok cool they are finally fixing the problem. Only to find out we have to pick it up ourselves and dispose of the broken piece. Customer service is rude, and gives you attitude, talks to you like you are stupid, leaves you on hold for a long period of time and just disconnects the call or transfers you to another person who cannot help. From a person who has worked in customer service, they really need some training on the basics of customer service. I will not be returning to Mor again and will never recommend it to anyone again. Go anywhere but Mor, and if you do go to Mor don't fall for the protection plan that they pitch to be a great thing. It is more a hassle than its worth. Waste of money, time, and breath. Time to find a new furniture store to replace my broken couch because I refuse to give this store another dime of my money.