Montair at Somerset Hill Apartments - Apartment complex in Tumwater - 1704 Barnes Blvd SW, USA

Justin with the maintenance team is amazing. I had an issue and not only did he fix it, he did it with amazing customer service. He was polite the entire time and then explained what happened and how he fixed it. So good to know that they care about their tenants.

Never have I felt so stark a difference in quality than when new management took over Montair. Suddenly my apartment issues that have been unaddressed for months gets seen to in a day or two. I'm getting fancy key fobs and brand new pavement, the unused basketball court gets turned into an actually solid gym with a range of workout equipment. Incredibly impressed with new management, Emily in particular was very accommodating and helpful with the regular stressors that come with moving. I can't overstate the importance of that human element being a positive experience for people, and Emily exceeded that by leaps and bounds.

Michelle was such a great help. She got us a great deal and showed us multiple options that would fit our budget. She explained everything that we would be charged for and had the paperwork all ready so we could also see it. Beautiful community scenery and lots of amenities that not many other places offer. Can’t wait to start moving in soon!

Move in was great, no issues, however I'm leaving this review for my recent experience with Aaron. The post office messed up on the delivery of a package and basically gave me the run around about it, saying they didn't have access to the mail lockers there and to go speak to the management office. Between Aaron and I, we were able to locate the package which had been incorrectly delivered. Aaron was totally willing to explore different options in an effort to help. He maintained a good attitude even though I was a bit miffed (I made sure he knew it wasn't at him or Montair and apologized for him having to deal with that). Excellent employee and service, probably the best I've ever had at any apartment complex.

The experience here changed incredibly when the management company changed. It was like night and day. So many things have been fixed and improved since the change and it’s great. I had maintenance come and fix clogged drains and they worked with my schedule and were so helpful and fast, Great service!

I just wanted to say thank you to Michelle for making me feel right at home when visiting the property. I’m moving from Alabama and she made sure that before I left I would consider this property my home! Thanks again Michelle!! See you in a few months :)!!

Our view is astounding. Literally everyone in the leasing office are wonderful and friendly. Parking hasn't ever really been a problem, either (unlike the last apartment complex I lived in). Plus, they're pet friendly (bonus, everyone I've met here is friendly and lets you pet their dog)! We've had a few issues with appliances in the now almost two years we've rented here, but maintenance is typically prompt and professional, everything gets resolved. I really like the package lockers, too, since it means I don't have to worry about someone walking through the parking lot and just taking whatever I ordered, and you're not limited to picking up your package when the leasing office is open like other places I've rented. All in all, I've truly enjoyed my stay here so far. (edit) also! I forgot to say, two of the apartments that share walls/ceilings with our apartment have dogs. We know they have dogs because when we're on the balcony we can sometimes hear them. But inside our apartment, we've never been able to hear the neighbors. We're on the second floor, and we can't hear anyone when inside.

Absolutely phenomenal staff that quickly respond with urgency and care. When I called to clarify details I was assisted by a man named Aaron who was extremely pleasant and helpful. Overall a very positive experience.