Monkey Joe's - Katy - Children's amusement center in Katy - 511-A S Mason Rd, USA

Went for toddler Tuesday for $5 per child under 5. Looks clean, restrooms are clean, nice staff. Lots of seating space and cubbies for storage. When you sit down and really take it all in, is when you notice how run down the playscape is. The netting is ripped. What used to be a foam pit, does not have anything in it anymore. Kids do not seem to mind but they do notice a "drop" when they jump in. A third of the arcade games are off or not working. The staff is nice about refunding the game credits. Bounce houses were nice. It's a good place to let your kids go off and run wild.

The few times we have been there were several arcade machines not working for a year or more. If they don’t work they should be removed and updated with new ones. One of the inflatables wasn’t aired up. We had a good time because it wasn’t crowded when we went on a Sunday afternoon.

Monkey Joe's was incredible. So diverse. An area for even smaller children like toddlers and area for middle-aged kids. This is a fantastic place to have a kids' party.

This place is dirty half the games are broken I so glad I did a walk-through before I paid! It’s obvious the owners could care less about the condition of this place!!

You have to keep in mind that this is a place for kids. This is this place as a Chuck-E-Cheese with bounce houses, and no pizzas. As far as my kids were concerned this place was almost as fun as Disney World. They had lots of fun with other kids, they played video games with other little kids, and they bounced themselves tired. Now, the cons.... This place needs to invest in new chairs and sitting furniture. The seats in here looked, and felt, like they were pulled out of a dumpster, no joke. The seats here had cracks in the upholstery, and we're broken, and lob sided, when sat in. Highly uncomfortable. The employees were young all ladies, about 18-19 years old and we're all but absent from the whole establishment. Even when you looked at the counter, it was devoid of any visible employees working. They were all hiding in a room toward the front of the store behind one way mirrors, and the only time they came out is if you had been standing at the counter after 20 seconds. Definitely not a great customer service experience at all. The employees themselves we're mostly friendly but just nowhere to be seen. So just be very vigilant of your kids here because there are no employees watching out for them in any way. We didn't try any of the food, so I can't comment in that, but the soda we did buy was tiny for the price we paid. We will probably be back because the kids had fun here, and in the end, I think that's all that maters.... That, and it's also very cheep to bring the kids here.

This place has seen better days. We booked a party here for our child’s birthday party, and we were very disappointed in the condition of the facilities. Part of the party package we purchased was play cards for the arcade games. Over half of them were broken or out of order. Our room was “cleaned” prior to our booking, but there was icing and food all over the tables. If you’re thinking about booking your party here and spending your hard earned money, don’t make the mistake we made. Visit the place first.

I would never recommend this place to anyone as we had a miserable experience during a friend's birthday party. My wife's phone was stolen from one of the private party rooms and within 5 minutes of reporting the theft, the staff did not even attempt to look up the video recordings. The manager was not on site and when asked if we could contact the manager there was no response from the staff. Do not plan your parties here as the staff is dishonest and non-responsive.

Normally I only write good reviews and hardly bad. My kid had a blast, the establishment served its purpose for affordable fun for my child. But the staff were very rude and unprofessional. There was no one at the counter as I arrived so I wasn’t exactly sure what to do. The lady then comes out from behind the wall and proceeds to tell me to go back and sign a waiver on their Ipad device… not kindly…. I had already signed an online waiver hence why I was looking for someone at the counter in the first place. She never said hello, and essentially rolled her eyes at me at one point while getting checked in. I hope the owners discuss with their employees the simplicity of customer service. I will take my child elsewhere next time.