Monaco Motel - Motel in Wildwood - 4211 Ocean Ave, USA

My teen and I arrived very late at night, but we knew they had vacancies. My first red flag should have been the over $600 price I was quoted by the night manager. I showed her the price on their website was much lower. She had me book the reservation online. It took several minutes before she was able to see my reservation for a room with 2 beds. She gave me a key to a room. The room had 2 queen beds shoved together up against the corner of the room! We pushed the beds apart. The next morning, I discovered they had charged me an additional, $150! We checked out immediately and insisted on a refund of at least the $150. Beware of these scammers!

The room was nice and very close to the beach, boardwalk, amusement parks, and convention center. The air conditioner was really cool and helped since it was like 90 degrees outside. The staff was very nice and helpful and checked me in quickly. I had questions about the area since I’m not from here. Teju from the front desk was able to help answer my questions and point me in the right direction for all the fun places to take my daughter. Thank you very much

Management could have been better when I arrived I had gone in to the office and said I was here to check in and I was given a parking pass and then was told to come back around 12-1 and my room should be available so I came back around 1 and it was a different lady and she gave me a NEW parking pass and told me it was $10 dollars and that I have a new room and with a better view and that I should receive a phone call around 2-230 which I did not receive and the front desk lady never gave me my license back and it wasn’t till after I realized it we were couple blocks away and around 230 I never received a phone call like I was promised and we went back around 250 and when I had gone into the office I said I was here to check in and that my room was changed because it was the lady from earlier in the day and handed me the keys was not friendly at all and when we arrived to the room it was dingy and dark the light switches didn’t work and the bathroom was small and floors in the room and bathroom were disgusting but I will never be back definitely felt uncomfortable and our room was on their second floor and I had to warn my family to be careful walking up the steps and to not use the handrails because they were definitely not sturdy

I booked this vacation back in April and looked forward to it every day since - unfortunately, it ended up being a sh!t-show from day 1. ||||First off, not only did they tack on an extra $40 on what they invoiced me, but the room they tried to put us in had the doorknob HANGING off the door. When my husband told the front office, they said the maintenance guy wouldn’t be around for a day or so, but if we really wanted to, they’ll move us to a new room. Yeah, I’d like a door with a functional handle - literally the bare minimum. The idiocracy is real, and this is only the beginning. ||||We get in the room they moved us to and it wreaks of urine. Okay, I get it, it’s a pet friendly motel, but do you not have cleaning standards? There was left over tooth whitening paste leaking in the bathroom cabinet and smeared on the door frame. The air conditioning didn’t work unless you put it on 60°, the tv kept going in and out, the walls were dirty and there were weird stains all over the bedding. A few of the towels we were given looked like they had dried blood on them. ||||As if these instances weren’t unpleasant enough, here’s where I find out I’m renting a room from a bunch of no good charlatans: I check my bank account on our 3rd day there and notice 2 additional charges in the amount of $40 to my card for a total of $80. I went in the office and the woman at the desk made some lame excuse about the price fluctuating due to the different days of the week, however, I was already given the breakdown of each day in my original invoice, so what she was saying didn’t make sense - especially after she already charged my card $511 when it was supposed to be $471. She told me I would only be charged $40 extra, not $80; I still thought it was ridiculous and didn’t make sense, but I gave her the benefit of the doubt and thanked her for the explanation. ||||The next and last day of our trip, I check my bank account again to find ANOTHER $40 charge. When my husband and I confronted the woman at the desk about this, she started trying to explain but then got equally as confused as us and started making even less sense. (When you’re a scammer and get called out on it, I guess it throws you for a loop.) My husband asked her if these “fluctuating rate fees” are on the website and she said “no.” When he replied “you can’t charge us that then, that’s scamming people”, she smirked. This confirmed to me that she knows she’s fraudulently charging my card. ||||I kept insisting she give me a new invoice, since apparently the original was incorrect and she refused to print a new one with these unexplainable fees; she said she’d email it and it’s now 4 days later with no word at all from her or ANYONE from Monaco Motel. I’ve since found reviews on Yelp and TripAdvisor of vacationers who had the same experience with this place. ||||If you’ve been following, this is now $160 in additional made-up fees. The room was invoiced to me at $471 (that includes $10/night for parking), but they charged my card $40 extra which brought the total to $511, then $40 on 3 different days totaling $120. ||||I’m sharing the screenshots of my original invoice as well as the charges on my banking app. I opened a fraud investigation with the bank and want to warn others in the meantime. I’ll also be reporting to BBB, NJ Division of Consumer Affairs, NJ Dept. of Tourism, and local news media.||||One of the few (probably only) humorous things I find in this situation is that they have Hinduism symbols and decorations in their front office - good conduct is essential to know the Transcendent Absolute; good luck achieving that with this kind of behavior.

They charged the wrong card. 2 separate rooms - 2 separate couples and they charged everything to our card. When I asked if they could email me a copy of the credit, they stated "call your credit card and they will tell you if you got a credit". Wow - that is helpful?/?? The receipts they emailed me did not even give the last 4 digits of the card to confirm which card was amended and charged. The person answering the phone would not disclose her name when ask "Who am I speaking with". Therefore, they must have only one receptionist because she said she is the only one who answers the phone. She must be EXHAUSTED working all those hours. I would not recommend making a reservation without confirming when yiu check out if they charge you correctly. SMH - customer service was definitely under par.

Idk if they got new management but just no. My family has come here for many years because we have dogs and never had a problem it was always clean well kept and the service was great. This year idk what changed they cheated us out of $100 more than we agreed on the phone when we got here they told us we owed more, the toilet and sink were coming off the wall, there was used toothbrushes under the dresser, hair in the shower, the door didn’t close all the way, and to put the icing on the cake the ceiling started leaking in the middle of the night and we woke up in a puddle. They were “kind” enough to give us a new room but were very nasty about it like we caused the leak 🤦‍♀️. We asked if we could get another night stay or our money back or any kind of compensation and they said sorry no. They weren’t even going to give us a new room but my husband insisted because we have children. The only good thing was it’s on the board walk. Next year we plan to find somewhere different.

We choose this motel on the basis of the pictures shown on the website. Big mistake!! I can not say how many rooms look like the one with tile floors, but ours had an old smelly carpet and dirty bathroom. The "kitchen" was so awful I was afraid to touch anything. The only positive was the short distance to the beach.

Absolute dump! Hair on bed when we 1st walked in. Room is the size of an oversized walk in closet. Bathroom is so small there's no where to store the towels, and no room to change your clothes. Motel is pet friendly and has the charm of a dog kennel. Dog next door barked ALL NIGHT! Dusty, nasty, decor-less room You have been warned. DONT DO IT !