Minky Couture Orem - Bedding store in Orem - 128 S State St, USA

I had ordered a blanket from Black Friday that arrived and didn’t feel at all like my other one. I brought it into the store to see if I could exchange or return it, and they let me know that they’ve had a few issues with the same style of blanket I had bought. I had my 3 year old with me, and one of the associates played, walked with and even gave a tiny blanket to my son while I was sorting out my order! I was able to exchange with no issues and feel really grateful for the excellent customer service.

I am writing to discuss my displeasure in the timeliness of the delivery of my order. I paid $17.92 on 11/13 for a very small item to be shipped. It’s estimated arrival date is 11/29. In hindsight, I should have ordered from your selection on Amazon which is less expensive and faster shipping. I ordered my item on 11/13 and the shipping label was created on 11/21. This item is needed for a baby shower on 11/28. I am so disappointed my order sat for one week. The cost of your shipping does not balance out the time of arrival. Typically, high cost of freight equals faster shipping. This item certainly does not weigh more than 3lbs. so I am unsure why the need for $18 and 15 day shipping is called for. UPDATE- I emailed their customer service on Wednesday 11/22 and have not received a response as of 11/27. No movement on UPS site either. Very disappointed.

Had a small defect on my daughter’s blanket I took it into this store and they took care of it right away! This company really cares about their customers and the quality of their products. Thank you minky! We can’t get enough of your blankets!

In store experience was great. I picked out a color that I hope my wife will like, and the return policy is fairly straight forward. Definitely not your average everyday gift. I HIGHLY recommend this as a Valentine’s Day gift. I got the Monster size Sandra. Gift wrapping and packaging are great too. **Update - wife loved it - Men you’ll score a home run with this one!

About a year ago, we learned (felt) how sweet and amazing these blankets are. We stumbled upon an online sale and purchased the largest, softest blankets for every member of the family (8). We then went into the Orem store and found some discounted/clearance pieces. Since then have purchased others for special occasions. We visited the store today to purchase a blanket for our daughter’s friend - who just lost her older sister in a tragic event. Very sad. When we shared the heartbreaking story with the team at Minky, they offered to donate whatever blanket we picked out for her. Our hearts are full of sorrow AND joy today. Thank you Minky for your kindness. THANK YOU for gift wrapping it for her. Your generosity will be “felt” for many years as your amazing blanket warms this sweet princes.

I have been a customer for over 10 years and the customer service and quality has never failed to amaze me! They really blew me away when I called to see if I could purchase a blanket over the phone for someone else to pickup. My grandmas house had burnt down the night before and she slept with her minky every night. I wanted to give her a small piece of what she lost to make her feel comfortable after losing everything. When I called the Orem store to purchase, they ended up donating a blanket to my grandma. The girl I talked to was so nice and caring. It was the sweetest thing for such a hard time in her life. We will be customers for life!

I came to buy my wife a present for her birthday and they were really helpful and responsive to my several questions regarding softness, size, and potential discounts for the blankets. We already have another one of their blankets as well and we love it! It is really soft and I would 10/10 recommend buying these to other people and I plan on coming back to buy more as gifts for others!

After years of seeing the ads, I finally checked out MINKY COUTURE. Personnel were friendly and helpful. I bought my wife the Urban blanket ("Monster" size in Winter Crimson-- pictured below). IT IS THE SOFTEST, MOST AMAZING BLANKET...AND SHE LOVES IT! We couldn't be happier with the product or our experience 😃