Jeff and Kay Leist began Microworx in 1994 when they started offering computer sales and service to the Greater Rochester area. Today, Microworx has evolved into the go-to IT resource for Rochester businesses and homeowners. Among our many offerings are purpose-built computers and servers, components and peripherals, network security, managed solutions, data recovery, and above all, exceptional customer service.
Microworx employs veteran computer repair experts, averaging over 20 years in the IT field, and younger, enthusiastic sales and customer service employees who bring new energy to the technology field.
Address
20 Allens Creek Rd, Rochester, NY 14618, United States
20 Allens Creek Rd, Rochester, NY 14618, United States
Geo Location
Lat long (43.1169578,-77.5532166)
Microworx - Featured Reviews (233)
Having a local shop to take computers is important to those of us who rely on our electronics for work! Microworx staff is fast, but also friendly, attentive, patient and skilled. They have successfully repaired my computer in the past. This week I took my computer in on Thursday morning because it was not getting power. By Thursday afternoon they had assessed the issue, determined that it was not cost effectively repairable (motherboard was shot). They patiently dealt with my many phone calls as I had to manage warranty and other issues. By Friday afternoon they has successfully removed all my data from the fried computer and gave it to me on an external hard drive that was simple to transfer to another computer so I was back to work. Less than 34 hours and my issue was resolved and their price was very reasonable. I do not have computer issues often but when I do, I will go to this local shop!
Microworx has been around for years. I bought equipment from them when I used to build my own systems. In later years, I had them build a custom system for my business in 2009 and I still use it. I couldn't be happier with their support and service over the years. Keep your money in our community and consider them for your next purchase.
The employees were nice, but I was not impressed with the work of their technician. Imagine a brand new GPU being fine one second then broken the next. WHACK. I won't be back, unfortunately.
Edit:
A problem I had with the computer persists even though it allegedly was fixed. Lowered to 1 star, waste of time and money. Do not go here.
Staff has attitude problems! Called them the first time, call was answered by this person named Kevin, who seemed very uninterested and was promised I would hear back from them about a motherboard change for a desktop. They never got back to me. I thought fine, they might have forgotten due to a lot of customers. Second call, a nice gentleman noted my requirements and promised to follow up. Unfortunately, I didn’t hear back again. I called the third time and Kevin answered again and said there was no record of my inquiry and that THEY HAD MORE IMPORTANT ISSUES TO ATTEND TO AND THEY WOULD GET BACK WHEN THEY HAVE TIME. I can’t fathom how on Earth they can make a customer feel like their issue is less important and I was just stunned. They could have just respectfully said that the waits are long and our technicians are currently working on orders ahead of me. I took my business to Pod Computers instead and got my beautiful custom build done there perfectly and was treated with care and respect. Learn to treat your customers respectfully, no matter the scale of their request!!!
I had them build me a great graphics and gaming PC back in 2014. Ive only needed support 3 times. And twice it was fixable over the phone. We are getting ready for our next build, and are coming back. Can't say that about other experiences when purchasing computers at big retailers. Be technical, or try your best to tell them here at Microworx what you need or want it to do. Great customer service is hard to find in a single focus shopping experience before and after. I TRUST them. They have it.
Overall, I would recommend them. They are knowledgeable and their products priced fairly. Perhaps, you might save a few dollars with Amazon, but I believe in supporting local businesses when possible. In my experience, they provide a reasonable guarantee of their work. I find almost all the staff friendly and patient.
They custom made my desktop computer and I have been happy with it. They also will recycle your electronics for no fee.
Custom computer made on budget and they have saved me countless times with their great service. Love the whole team at the store great to talk with and setup a computer for my grandparents so they were comfortable with using the computer. I only go to microworx, and refer all my friends. The computer they made for me in 2010 is still going strong in 2022.
Experienced PC builder here. Microworx fixed a new build within the hour of me bringing it in. Super fast. Super friendly. Price for labor was reasonable. Better selection of parts than most other stores. Best PC repair shop experience I have ever had.
I am beyond thrilled with the incredible results I've achieved under the guidance of Louis. His knowledge and expertise are truly remarkable, making each session not only challenging but also incredibly effective. His personalized approach has improv
Our entire family enjoys training at Rochester Kung Fu and Fitness. What youâll find here is far above and beyond any other gym or martial arts school. It is truly a character development program alongside world-class training. They also host FUN s
