Metro by T-Mobile - Cell phone store in Bell - 7114 Atlantic Ave, USA

Store is just getting worse by the day.employers are just arguing with each other infront of customers. Lluvia needs to fix her ugly attitude

They are thieves here, they will add any extra charges just to make a profit without discussing it with you. Desperate and sad, anything for commission anything for a dollar.

There is a girl and a guy work there. their names are Joselyn and Jesus who are both viscous satanic souls. I forgot my phone password and needed help. She literarily tried to do anything she can to sabotage me from getting access to my phone. she said we can't access your account and we can't call the customer service for you either. for 2 days, I was locked out of my phone and could not receive or make any phone call, or access my bank accounts because of this demonic girl.

Nice store. Good customer service from a specific employee Abby very nice and polite, in the other hand the other girl there lluvia has a really nasty attitude she needs to be corrected or else the store will begin to lose business due to her nasty attitude.

Best metro by far super helpful the staff changed completely idk what they did with management but it turned completely around will definitely come back with any troubleshooting I need.

This is by far the best Metro PCS store that I have been to. Jesus was very knowledgeable and was able to precisely answer my questions (which is rare for a wireless prepaid store. Stay far away from Boost Mobile). I have been to other stores where they can not answer my questions so they resort to BS. Very precise and clear. Thank you for your help and honesty Jesus. He really goes that extra mile for you to make sure that you are satisfied with your purchase. On a last note this store is adequately stocked. They carry all the most popular cell phones where other stores will tell you ‘Well I have to order that for you’ 🙄. Again 5 stars.

Today my mom walked in to this store for help and information on transferring contacts from her android to her iphone. Upon asking for this request, she was told they could not help (because she first had to create an icloud account, something that most people over the age of 50 can have a difficult time with understanding what that might mean) hence the reason she walked into the store, for assistance. The incident occurred approximately at 5:30PM on 3/17/21 with Lily "head of sales" and Jesus who attempted to assist, but failed to do so as well. I understand how insanely busy sales can be, and that there are in fact rude customers. My mom ain't one of them. And regardless if a rude customer actually walks in through your doors, there is never a justification to tell a customer, "Usted solo viene aquí con su ignorancia". Translates to: "You only came here with your ignorance." However hard your personal life can get, or the fact that they rolled out a new computer system, DOES NOT grant you the go ahead to be disrespectful to your team nevertheless your customers! There's a camera in the store and so when I called to file a complaint I strongly urged that they please revisit the footage, hoping that there's audio to back the events that followed. My mom, left feeling so distraught by Lily's actions and her hurtful words. And almost believing she was ignorant all because she walked into a facility inwhich the job of the salesperson is to in fact, educate a customer on their MetroPCS by T-Mobile cellular device. Or am I being ignorant here?! When I attempted to get her side of the story, because, you know, that's what decency is. She accused my mom of raising her voice... She didn't. BUT EVEN IF SHE HAD!... Somehow that gave Lily, the lead salesperson, the okay to disrespect my mom, a customer looking for help, by insinuating she is ignorant. I just, well I'm just left in awe. To get to the point, when I and my brother-in-law tried to get her information she denied she knew her employee number, could not give us information to speak to a manager at that time, all the while Jesus (while having a customer in front of him, who he's assisting) keeps budding in, and so when we asked for the corporate number he yells out, "Google it." Followed by more harsh words from Lily's and finally "kicked us out" of the store stating, my mom can no longer come in the that store. If you've read this far. My hope is that Lily and the rest of the team, receives better customer service training so that she may be able to better assist customers in the future.

This place has horrible customer service. On Sunday August 28, my husband and I went because my husband was trying to port over to metro from another company. Im going to admit it was close to closing time but instead of telling us that they weren’t going to be able to help they instead told us that my husband didn’t qualify to port over. I went to another location and they were able to do it with no hesitation. They lost a sale because they were worried about closing on time.