Medix Dental IT - Computer consultant in Davenport - 300 N Brady St #3, USA

I have been in the dental industry a while and I’ve managed over 250 offices. IT has always been a pain point …until I was introduced to Tom and the Medix IT team. I’ve worked in corporate offices with an in house IT team and all I can say is that Medix is the only IT firm that I will use for any of my businesses going forward. The level of care is like the Ritz Carlton. I consider myself a needy client and what we have set up for our state of the art office was not simple. Everything is on the cloud the way we needed it. Here is the big deal to me: issues always happen with IT…but how the issues get resolved is the difference of us being successful or not. Tom answered my calls at 11 pm. Who does that? I know this is not a daily thing, but Tom is a business owner and he understands the importance of his service to other business owners. And the team he has built speaks volume to his vision. This is the IT team you need. Don’t look anywhere else. I’ve gone through that painful process for you. Thank you Medix for your service.

The Medix team is built on good people - really good people! Their team is always willing to go above and beyond to help troubleshoot any issues that are brought to them. Their service desk team works efficiently to escalate any issues that are beyond the scope of what any one individual service team member is able to handle, which I applaud. Every interaction that I have had with any team member within their organization has been nothing but a pleasant one, from the service desk, to client relations, to the COO. The team at Medix is one that I am thrilled to have the opportunity of building and maintaining a close working relationship with, as they help to support my needs and the needs of my company.

The TEAM at Medix are Rockstars ! Very thorough and efficient. I love the service portal that is always available on my task bar. They are literally available at a moments notice. Great response time. It is great that they work directly with your Management System techies. We were impressed by the attention to HIPAA and security. Customer Service is the BEST! Christian Meyer works for YOU! He is open, honest, great communications and is always available for questions and to help. We have had our "issues" and Medix has risen to the task. Highly Recommend !!!!!

Partnering with Medix Dental IT has been a phenomenal experience; hands down one of the best decisions we have made to support our growing business. Our entire team at Ssun Health absolutely loves working with Medix! They are so much more than a vendor, they are a true partner. Their team is highly knowledgable and always on top of the newest technology to ensure the safety and confidentiality of our patients, teams, and company as a whole. Their responsiveness and integrity is unmatched and if you're lucky enough to work with Dave, you've hit the jackpot! Looking forward to continuing to partner with them for many years to come.

We have worked with Medix Dental for quite some time now. They are always quick with their responses and solve our technical issues in a timely manner. Customer service is great! Anytime we need a new computer Christian sets everything up and the whole process goes smoothly. Overall always have a great experience with Medix!!

Our office has been using Medix for many years. Medix is always extremely prompt with resolving any issue that we may encounter. All employees are professional, kind, and always willing to help regardless of the issue at hand. We highly recommend this professional service.

We love that Medix resolves our technical issues quickly and sometimes before we even know there is a problem! We have had close to zero down time due to computer issues since switching to Medix three years ago. Techs are super-friendly and follow-up with us until our issues are completely resolved, no matter how small the problem.

Love working with Medix Dental! They are very quick to respond and resolve issues promptly. I love that we are able to create a ticket on the computer and attach screenshots, which is especially helpful for those of us that are a little IT challenged :) The onboarding process was a breeze! 10/10 for the Medix team!