McDonald's - Fast food restaurant in South El Monte - 1185 Durfee Ave, USA

This was the worst experience with McDonald’s ever!!! Yesterday in the afternoon I made an online order through App and went to pick up at curbside. I found out there was nowhere to let me put the curbside number on the app so I drove to drive thru with my pick up number. But at the window was told they could not find my order. I showed the receipt of my order on my App and even the charge from my mobile banking. Later they printed out the paper of my order and let drive up to the next window. Then the manager came and told me I didn’t pay??? I showed again of my receipt and the charge to my bank but she still insist saying I didn’t pay. I don’t know what’s the problem here, they found my online order but said I didn’t pay. Then I asked her what I could do. She told me to contact customer service. At the time I had been there for more than 30 minutes and I was so hungry. But I still checked the App and was trying to find out how to solve while the App mentioned if this is happening ask the restaurant to help solve. Then I turned back to her to ask her what she could do. She kept saying “I don’t know.” What should I do??? App told me the order cannot be canceled while the restaurant manager didn’t know anything but showing a bad attitude. Was that a professional way from a McDonald’s store manager to respond like this? Not sure if there was problem with system but I was sure there was problem with her attitude and her professional level. Seeing a customer waiting and being hungry for almost an hour but the only thing she did was nothing?! I would never come back to this store and have to make this complain. Normally I don’t write a bad review but this manager made me do it.

They have 2 pick up windows. We asked for 2 plane burgers and 2 regular. The one by my house can never get that right. But at this one they don't play. Perfect

Everything is garbage about this place I work at a very common fast food place as well and our number one thing is double checking the order before its taped up to make sure every item that is ask for is in the bag and nothing that is not asked for how in world is a famous fast food place as u are but cannot QC anything before its bagged n tapped ... if u hate ur job quit don't make no food for anyone if u dont want to... I ask for no pickles or onion and for good reason I am allergic to them now u have to deal with a lawsuit

Went to day to get something to eat I walked in got my order went in work truck cheese burgers were not even hot the only thing hot was the French fries.will no longer stop there for lunch. Just Lost a customer.

It may just be because it's before 5:00am in the morning, but there is a long wait due to the fact that the same person taking the order is taking payment, preparing the order, making the coffee for the drive through

Food was great, service was great and all the workers were respectful people. The atmosphere isn't that good because of all the students that go there since the school is so close but other than that everything else is fine.

Very sloppy job just made me not want to eat it anymore. And on top of that the fries tasted stale

As rising cost of inflation go up fast food such as McD become more of a disappointment. Food size shrinks, and quality disappear. Out of hunger I stopped at the nearest McD double cheese burger and a filter a fish. It wasn't long afterwards where I started to not feel well. Since I hadn't eaten all day long, the only Cause was my visit to mcdonald's. This will be my last visit to mcdonald's for food consumption. The coffee is still good.