McDonald's - Fast food restaurant in Monroe - 501 NY-17M, USA

I hope manager takes time to read the reviews and do something to improve the way they treat their customers. No everyone is there to steal. I made my order when I pick it up at second window they gave me a bag I thought my whole order was there but a burger and small fries were missing so I went back to the drive through and stopped again at second window where I asked the lady I was missing the burger and small fries another guy came and said let me check the bag you have saying we probably just want free food, well I gave him the bag were my son was eating in the bag they gave me ten chicken nuggets and medium fries that comes with the burger I gave five of then to my daughter and my son ate one a some of the fries the guy took the bag and put the burger and fries missing in a new bag and never game back the rest of the fries and nuggets my son was eating si I paid almost $20 for a burger small fries and six nuggets the one who ended up stealing were them. When I was driving back my son said “mom but he took my fries and nuggets” all because the guy wanted to show an attitude when we came back for our food we already paid, he knew we weren’t stealing because they had the burger and fries in a bag ready exactly as my son asked for it only meat and cheese. So how are we going to know someone else ordered that? Makes no sense right but they rather give customers and attitude because they are the only one in the area now my kids are only getting wendys or burger king unless we are in another town.

Been going to McDonald’s almost my whole life and never once was I ever charged EXTRA for sweet and sour sauce… except at this McDonald’s. I bought a Big Mac meal and two chicken sandwich meals. Asked for 6 sweet and sour sauces. I also DID NOT ask for drinks with my meals even though a drink is included. STILL WAS CHARGED FOR SAUCE.

Even though it's been years (90's) I still feel like a kid when I walk in. Won several Monopoly coupons. So many good memories!!

Usually the employees are very nice here at this McDonald’s. Food is typical of McDonald’s but the prices have gone up so much. I can go to Chili’s or another nicer restaurant and eat for less money than I can go to McDonald’s. I think McDonald’s is going to eventually price themselves out of business.

Order a Medium lemonade and they give me a small cup again is the second time I come here and they give a small cup then I tell her to give me large and she gave me medium if you want to charge more just charge more but give the Ight size cup. I go to New Windsor McDonald’s and they give me the left size cup that is Medium.

Come here often, maybe not after todays meal. How can French fries be burned and cold? Also if I forget to ask for NO sauce no Mayo no ketchup, then I end up with a sandwich filled with Mayo and ketchup. Like to the point that it was inedible. No one wants or needs that much Mayo or ketchup on their burgers. It’s costing extra money to waste all those sauces. Please go back to your regular delicious food. Today was awful and I don’t want that again.

Order thru mcdonalds app. Ordered for delivery but the app chose a location from a further place then should of. Called the store to cancel and lady said oh we don't get online orders if they are more then a 100 ft away. I thought that was wrong but asked her to check anyway. She was like yeah no mobile orders. So I call uber eats and lady said driver was there and they arr making my order and is about to be on the way. I was confused but uber lady reassured it was my order. Delivery driver super nice. When open my order my son kids meal had no fries and no apple slices or sauce for nuggets. Order 10 piece paid extra for sauce and no sauce. Order 4 smoothies on hot day and no straws. Staff member seems miserable and missing items

DONT GO HERE ANYMORE. THEY RAISED PRICES ON EVERYTHING. 5 DOLLARS FOR TWO ICED TEAS AND A WATER?! SHOUTOUT TO THE DISGUSTING PEOPLE WHO TOOK OVER. PEOPLE CANNOT AFFORD 5 DOLLARS FOR 3 DRINKS USED TO COST ME 3.24!!! I REPEAT DO NOT GO HERE ALL THE PRICES ARE UP 60%. SHAME ON YALL.