Manitowoc Ice, Inc. - Manufacturer in Manitowoc - 2110 S 26th St, USA

Great customer service no issues, nice people.

Our machine went down, the lower auger bearing was completely ruined. Had to empty all the gear box oil out because there was metal flakes in it. I tried calling and asking what kind of oil I needed to replace it with. The tech said he didn’t have that information for me and said I would have to buy a whole new gear box. Horrible Service. Will not purchase any more units for any of our restaurants ever again.

Hoshizki makes a much more superior product. Manitowoc has gone down hill so bad. 60 machines on site can't even get a technical support call back. Called hoshizki they answer got me to the sales department in about 45 seconds. Replacing all 60 with hoshizki

I bought brand new ice machine model 0420 A 22inch 470lb. 2days ago. After installing fan didn't work. Warranty technician said fan switch bad need to replace it. Never seen before. Don't but it.

Couldn't go inside warehouse because of Covid,left paperwork in back of trailer and unloaded within an hour.Forklift operator gave me paperwork thru dock door when he was finished,he seemed really friendly!

Really great training and facilities. Learned a lot at this school. Jonathan our instructor is knowledgeable and really knows the ins and outs of all the machines.

Terrible customer service and shipping send machines out on freight trucks with minimal packaging received machine with internal damage and was told that is my responsibility to check for that so i guess you have to take a machine apart and inspect the inside never use R&L carriers, Manitowoc, Restaurant Supply.

Terrible customer support for technicians. Give you a reference number and may call you back later when you are no longer in front of the unit and have moved onto other calls.