ManagePoint - Computer support and services in Wauwatosa - 10437 W Innovation Dr, USA

I've been working with ManagePoint for over a decade, and their commitment to customer service has consistently impressed me. Their focus on finding creative solutions and prioritizing my business needs sets them apart. Even when a solution doesn't work for my specific situation, they're always willing to explore alternatives and ensure my satisfaction. We were behind the times with technology when I met David and he and his team have modernized us and continue to educate and protect us.

Today Mr. Andrew with Manage point was a BIG help! I contacted his office for assistance with being lock out of my account. To be honest I was very upset at the situation but after working with Andrew he was very nice and polite and made my day much easier by getting me back on track right away. Five star for sure!!!

For a primarily remote service, Managepoint does a superb job at project management, customer service, and response time. I have not had any need that was not responded to within the same day or the next. I was worried about our company switching from an person but have not feared that this entire year. Thank you Managepoint

From the day we called ManagePoint in to diagnose and fix a broken virtual environment (incorrectly implemented by a previous vendor) 6 years ago, we have depended upon the experts at ManagePoint to offer prompt response to critical issues, and to work with us to schedule others. They always do a thorough job, and provide proposals that are a practical fit for our company. They don’t ask us to “upgrade to see if that fixes the problem” because they already know if it will! They manage high level areas of our network, servers, and security, and have educated us during new implementations so we can do many things on our own. I’ve compared their services to several other IT providers, and no one has come close to ManagePoint, so we’re staying with them – I always feel like I’m their favorite customer!

David and his team are very responsive and resolve our issues in a timely matter. We have been utilizing their managed service program for 3 years now and get satisfaction knowing we are in good hands from an IT perspective. My company originally engaged ManagePoint to help with a server install for a new ERP software, whom was referred to us by our ERP consultant. We had a such a great experience with their expertise and guidance on the install that we decided to switch from our current 3rd party provider to ManagePoint. They have truly transitioned our network infrastructure into a world class environment.

Couldn’t ask for a better partner! ManagePoint has been our IT Support Company for the last two years. I’ve managed IT in several smaller non-profit organizations, not as a sole responsibility, but concurrently with others, HR/IT/Administrative Services, etc. and have worked with several IT consulting firms. I’ve been through hardware, software, and data conversions and since the first, dreaded every one. Contracting with ManagePoint has been the best possible decision. Their team flawlessly handled every aspect of the transition to their service. Our super-tech, Jim, uncovered and repaired an unimaginable number of issues prior to the change. Cutover day came and went and not a single person noticed other than to say, “the network seems faster today.” While our aging hardware and network infrastructure have challenged the ManagePoint team on many occasions, Dave, Jim, Greg, and Ann always find the answers. We are confident they negotiate the best prices for us and work hard to stay within the stringent budget of our nonprofit. Several major hardware upgrades are on the horizon, but notice I didn’t say loom, because I’m confident this one will go smoothly and afterward employees will say, “someone super-charged my computer. What happened?” ManagePoint, that’s what!

Andrew helped with my issue. Then followed up later in the day to make sure everything was working well, and addressed a couple more issues at that time.

Managepoint is not your typical IT consulting company. David and the rest of his staff are genuinely concerned about fixing our company's IT problems and proactively keeping everything running smoothly. They have also brought many innovative ideas to the table and have executed the projects we chose to perfection.