Mac Made Easy is your kama'aina Apple Premier Partner & Authorized Service Provider in downtown Hilo, Hawai'i. We are a local, independent business that sells, services, and repairs the full lineup of Apple computers, devices, and accessories. We also offer training, malware removal, and tech services. Come see us today!
First time getting AppleCare battery service for my iPhone. Made 11 AM appointment online, and they were done by 1:05 PM. FYI for anyone doing the same thing, know your Apple ID password, and you may get phone back earlier if it’s low on charge. Lastly, they may remove the screen protector, so have a new one handy. Anyway, battery health 100% and I believe they also cleaned the speaker holes and lightning port, so I’m a happy camper.
These people are “professionals,” in the best way. I am a LONG-time user of Apple products. Got my first Mac in 1987.
I talked to one of their technicians, “Evan.”
He obviously knew what he was talking about and neither tried to “sell” me a service nor talk me out of it; he merely gave me the facts and pertinent information regarding an upgrade to my iMac I was on the fence about attempting to do myself.
I HAVE had work done by them before—an iPhone screen replacement.
A little more expensive than a local competitor, but, like I said, “professionals” … who (not insignificantly) are Apple Certified.
You can trust these people.
NOTE: I just realized I was logged into Google with an alternative account with a pseudonym for this review. Doesn’t lend itself well to credibility. My real name is Brian Ansorge and I have been living on Hawaii for 24 years. Used to work at KHOP for 3.5. This is a real review and, NO, I am not “shilling.” Just saying, Mac Made Easy is good for Apple product users, experienced or new.
Amazing service! So far batting 1,000! Fixes my problems every time. The guy goes above and beyond with his help. I come out from Waimea. Wouldn’t go anywhere else.
Brought in my barely-under-warranty Apple Studio Display for repair. Seth and the team at MME had a bear of time negotiating with Apple to diagnose the unit, and after weeks it was ultimately replaced. I can't say enough good things about Seth and the MME team. Seth was on the phone with me each step of the way (and there were a lot of steps). Excellent communication and customer support. They definitely get my business next time I need computer related equipment of service.
I have been going to this store since it opened in Hilo. The staff has progressively gotten worse and worse. Every time I go in now, they immediately want to charge me $175 just to answer any question about my computer, that I bought for over $2000 at their store! Bunch of self righteousness and incapable employees. I do not recommend
I was visiting Hawaii on vacation and my iPhone 11 froze up. I spent a couple of hours with Apple Support on another phone. They eventually told me I would need a reset, and made an appointment for me with Mac Made Easy in Hilo. Lee was very friendly and helpful (he knew I was a tourist and probably wouldn’t be returning). He determined that I wouldn’t need a reset, and returned the working phone to me in just a few minutes. Charged me only $35. I’m a happy camper.
Fantastic service! I was having a problem with my personal laptop that was about to lose AppleCare while travelling to the big island. Seth and staff made sure that the problem was fixed right even though the first attempt to resolve the problem didn’t work. I am thrilled to have a working Mac again at a time when I could not justify buying a replacement.
65 dollars for 15 minutes, cleaned the screen mostly, unfortunately did not fix issues that I’m still dealing with and told me to buy a NEW 12.6iPad Pro if I expected it to work. Anyone else get upgrades that inevitably cause your device to not function then tell you of course you need to purchase a new one?
And they refused to take cash, not a problem I have few credit cards but I thought that was illegal to refuse to take legal tender.
