Lenox Inn - Motel in Lenox - 33 Kinard Bridge Rd, USA

I was scared by the other reviews, but we didn't have any options. I was so pleasantly surprised by numerous things about this place. The couple who checked us in at 3 a.m. couldn't have been more sweet and charming. We had clearly roused them from bed but there were kind, smiling and helpful. They even offered to give our children breakfast then & there although breakfast clearly shouldn't be starting for hours and they were clearly needing to get back to sleep. The room was simple but all the basic needs (including soap and shampoo) were covered. There was even a refrigerator and microwave. The bathroom & shower were not new but they were perfectly clean. The furnishings may have been old, but they were clean. We inspected the mattresses and linens (because of horror stories in other reviews) and found no problems whatsoever. The beds were super comfortable memory foam. This place isn't fancy, but for the $50 we were charged it was way cleaner and more comfortable than we expected. No, it's not a resort - but its better than what one should expect for the low price it costs to stay here. I wouldn't want to stay here for a week's vacation or anything, but I was thrilled to have a decent place to sleep and support a hard-working family who takes care of the place. Thanks for not making us feel guilty about checking in so late & best of luck!

I really enjoy my stay here! I stayed here at the Inn for about a month or so and I have to say I was in love with the place and the owner of the place was very helpful and friendly. She is a great example to all motel owners of what it means to be truly kind to a fellow human being. Even though this place is not located in a big city it is so very peaceful. I felt serenity while I was staying there. You don't even need to bother cranking up your vehicle if you are going to the store. A gas station is next door. It's not 24 hours so you will not hear noise all night. They serve a variety of different foods cooked to order. For other needs family dollar and dollar general are also within walking distance at 2 blocks away.

This is the last hotel I would say anyone stay in. The outside is so out dated. The rooms are made of cinder blocks. They gave us a portable heater. The bathrooms are very small and nasty. The tiolet would not flush at all. We were supposed to be moved for night 2 but no.The shower was missing tile pieces. The hot water never came. Saturday morning we were going to the race, my husband went back in to get his phone clip. Thought maybe he dropped it under the bed, moved bed skirt and trash was under both beds. Beer cans, paper towels, plates, bowls, and empty food bags.DON'T WASTE YOUR MONEY OR TIME

Probably one of the worst and least compassionate places I've been. My husband and I booked a room there for two nights to evacuate from Hurricane Irma in South Florida. My husband kept calling to confirm our reservation (we paid), but the guy never answered the phone. We arrived to a full parking lot and when my husband went into the office to get the keys, it turned out the guy had given our room away already, even though we were more than an hour early. The guy didn't want to give our money back, but we eventually got it. Other people in the parking lot were complaining about the same thing. I was in the last trimester of my pregnancy at the time and very stressed out from the evacuation, and then felt scared when I learned this motel gave our room away. All other hotels up to the Carolinas were completely booked. Thankfully, a friend of a relative offered to take us in with so short notice. I'd never go to this place and feel with how unethical and apathetic they acted, combined with other reviews of how filthy the place is, it should be shut down. I only pray the recent review written that the place is under new ownership and is being redone is actually true.

My husband booked this hotel for work travel. He checked in at 6am and checked out at 9am. There was rat feces on the bed and on the walls, along with visible bed bugs, and left over hair in the beds. Overall FILTH! When checking out, the front desk said they would only charge for one night, but charged my card for the whole reservation of 7 nights. I called to get a refund, and was blatantly lied to about the charges. I had to file a dispute on my credit card against the hotel. Also they do not serve breakfast as advertised. RUN, DO NOT WALK, RUN FAR AND FAST FROM THIS PLACE!!!

we were evacuating from Irma, and being on the road for 12 hours, where at that point should have been 9, we were about to drive off the road we were so tired. I booked this place on booking.com -- the lady who was in the reception area couldn't find my booking (no surprise, I am actually confused as to what interface computer system they could possibly have with booking.com in the first place) but she read my email and honored the price. we got to the room, and I instantly thought of Jesse's motel room in Breaking Bad. One of my cats wouldn't even come out of the carrier to sleep on the bed. The other one growled at the bathroom door...it was shut...not kidding. There was no tv, the lamps not plugged in, there was a sink next to the desk table/chair, and other chair was ripped where stuffing was coming out. There was a lighter under the bed, I was surprised we didn't find needles. We took a 90 minute nap on the covers and got back on the road. But hey, it makes a good part of our hurricane story!!

Pros: Only room available for 100miles. Cons: Everything, worst customer service I've experienced. After I called to see if they had a room available they said yes so I asked to book the room from the phone and the front desk guy said "no worries ill hold the room for you" I arrived literally 5 minutes later and there's a huge line of people complaining. After waiting 20mins later I ask for my room and he said it was sold out, not until I had to argue for 5 mins then he give us the room. Lets not even go on the room cleanness and appearance, I'll never get done writing this review.

The night clerk is very nice and accommodating. But the room was filthy and smelled like mold and mildew. I had to leave in the middle of the night to find another room. I called the number listed online and it goes straight to voicemail. I called to see if they could give me another room, discount or refund for the inconvenience. No one has called back regarding the matter.