Leisure Suites - Hotel in Breezy Point - 30199 County Rd 4 N, USA

You refused to allow a reservation for a Veteran and his family because they had a service dog. In CLEAR VIOLATION of the Americans With Disabilities Act, your staff proceeded to ask very personal information about their disability and "classify" their animal as just emotional support, telling them that their dog was not a service dog. Very, very illegal. Once upon a time, I enjoyed your resort. No more and never again.

This business is not about family. They refused to book a reservation to a veteran and his family because they have a service dog. Then when called to educate was rudely told it was none of their business and hung up. They posted an apology that was any but that and then proceeded to delete all comments under it. Very unprofessional and disrespectful for all Veterans or anyone who requires a service animal.

I have never, now I will never stay here and I will tell everyone I know about this company from here on out!!! I just found out that a veteran with the Soldier6 organization that has a fully compliant and certified ADA service dog that I helped to develop from a puppy was denied a room to stay in. Kimberly the Hotel Manager felt that PTSD is an “emotional” issue and a service dog is unnecessary. To all my fellow Veteran brothers and sisters do not give patronage to this company!!!!

I didn't stay, nor will my family EVER waste our money here for rude customer service alone. But this goes beyond rude customer service. Your very uneducated worker believes PTSD is just an emotional disorder. It's not JUST an emotional disorder and qualifies as a disability that is eligible under the FEDERAL (American Disabilities Act [ACA]) AND MINNESOTA STATE laws for a certified service dog. The worker violated federal and state laws regarding discrimination of a disability. Questions that can be asked of someone with a service dog are limited, beyond those questions violates HIPAA, which was done in this situation. So it seems not 1, not 2, but 3 laws were violated in this one situation. As a mental health professional and advocate, I advise your company to provide mandatory training regarding disability laws. Unfortunately, this incident will likely negatively impact your business. Hopefully appropriate training will prevent this from happening in the future.

Refused service to a retired disabled military member because he has a certified service dog. Denies ADA and the manger is rude and disrespectful. Tried to tell them that his own dog was a emotional support dog not a service dog since he has PTSD not diabetic.

We have been here before but typically stay at the Pelican Bay townhomes which are beautiful, quiet, with a lovely view of the lake - I would give those units 5 stars. Unfortunately this visit we stayed in High Village which is not nearly the caliber. The room is like a hotel room directly overlooking the indoor pool, very noisy until 11:00 when the pool closes. No outside view at all. It is also poorly kept, with bare spots on the carpet in some places and duck tape in others. The furniture is so worn, thank goodness we didn’t have anyone sleeping on the pull-out couch, it was uncomfortable to sit on so I can’t imagine trying to sleep on it. I gave 2 stars instead of 1 because on the plus side the staff are very customer oriented, friendly, and the room is very clean. They also provide an abundance of linens so you never worry about running low. In my opinion this building is simply horribly outdated and needs a total overhaul, perhaps even a tear-down and rebuild.

We checked in for our 4 night stay at the Pelican Motel. The lady at the desk was pleasant. We get to our room only to find out that there is no air conditioning. We went back to visit the lady at the desk - not much help. No air conditioning for 4 days when the temp is in the mid to upper 80's. Not fun. We were barely there 1 hour when 3 employees walked in on us (without knocking) supposedly to deliver an ozone machine which we never asked for. ||||We took a shower the next morning and when we get back to the room later that day they had taken our dirty towels, but didn't leave us any clean ones. They did leave us a roll-away bed in the middle of the room which we never asked for. We went to visit the lady at the front desk and luckily she found us a couple of clean towels. ||||After 4 days of no air, no towels and very little service I asked if I could speak to the manager. I was given the ladies name and after more than a half a dozen calls to her with no response I asked for her bosses name. I have now had at least 3 conversations with her which has done absolutely nothing. We asked to possibly be reimbursed for a part of our stay and to date have been told they would refund a portion of our stay but nothing has been done. It is now been 18 days since we checked out and nothing has been done. Still waiting ...||||We were there for a family reunion and had a number of family staying in other places and they loved it. Needless to say this wasn't our best experience and I would not recommend this place to family or friends.

Very disrespectful to all of our services members. Will not accommodate a Veteran with a disability and needs a services. They are will to break the ADA laws that are set in place for places like this. Will not ever again use Breezy Point ever again and will make sure to continue to pass around your disrespect for our service people. So very sad