L'Auberge Carmel - Hotel in Carmel-By-The-Sea - Monte Verde St &, 7th Ave, USA

Staying at this property is really a very special experience. You are made to feel right at home from the moment you check in. To a person, everyone you encounter is welcoming and committed to making sure you have a wonderful visit. Our room was very cozy and the bathroom, which appeared to have been recently updated, was beautiful. There is a lovely courtyard where we sat in the afternoon relaxing in the sun and listening to the trickling water of the fountain. The bar at night, though small, is still a great place to sit and absorb the ambiance. Overall a relaxing memorable get away which will make us long to return.

The L’Auberge in Carmel is a unique property- old school with rooms decorated in a tasteful and charming way, everything just works. The art of hospitality, something lost at many hotels, is very evident here. ||It’s all about the location, just a block away from the main strip yet very quiet and undisturbed. A short walk down the hill past Carmel’s legendary cottages to the ocean creates a nice feel of being in the midst of the Carmel lifestyle. Several excellent restaurants are in walking distance - starting with the Auberge’s own at the property. ||We loved our room overlooking the street in front of the hotel with a glimpse of the ocean in the distance. The included breakfast was excellent and cocktails in their intimate saloon a good start to the evening. ||The included valet parking was extremely useful in Carmel with the car brought quickly. Service was uniformly excellent. ||Be advised there are steps on the property and no elevators.

In many ways, L'Auberge is the grand old dame of Carmel - stylish and classy. Rooms are smallish but well appointed, and the linen and towels are wonderful. There's a small fridge and a pod coffee machine. The location is perfect, just one block back from the main shopping strip of Ocean Ave. Service is friendly too. Thanks.

The service varied between terrific or not so hot. We booked a room for our 50th Wedding Anniversary. Graciously, we were upgraded at no additional cost. The room was comforable as was the bed. However, we could hear the people on the floor above us walking and flushing the toilet plus a jack hammer on the street below woke us up at 6:55 a.m. ||We had a marvelous meal in the restaurant (Aubergine). The food was exquisite. However, I was told at the time I made the reservation that dinner was more expensive than normal because it included wine pairing. However, that was not accurate as we had to pay extra for wine.||I had ordered flowers for our table to be delivered the day of our dinner. I confirmed with the florist and when I arrived, the receptionist said that the flowers had not been delivered. I called the florist back and she said they had been delivered at 1:30 p.m. She later said she had to call the hotel three times before the restaurant confirmed that they had the flowers.||However, in general, the staff was courteous, helpful, and thoughtful.

This is a very unfortunate review that we wish we didn’t have to make. After travelling from the East Coast to start our holiday in Carmel at L’Auberge Carmel (which we booked 4+ months ago), we were called 50 minutes before our arrival to advise us that there was no room available. During this phone call, the girl on the phone was extremely rude - no apologies and only offering a slot at their sister hotel (that is far from the same spec as the L’Auberge). On arrival, the girl had left the hotel and we were advised we would need to wait 30 minutes. She then turned up and proceeded to smirk and smile as we tried to navigate a fairly distressing situation. Eventually, we received a phone call from the manager, Monica, who was very, very rude and unhelpful. We were in shock. When we noted that we were not being treated with respect by the staff, we were told that it was because we were in fact being rude? Whereas in fact, we were simple trying to navigate an impossible situation. The hotel offered us one room (smaller than the one we booked) for one night (vs the room we booked for 3 nights). We tried to make this work but felt so uncomfortable that in the end we chose to leave. We ended up at the newly renovated Stilwell Hotel - it’s fantastic and we met other couples there who had also decided to leave the L’Auberge for various reasons. All of this on top of the fact I’m heavily pregnant and really, really could have done without this today. Do not recommend.

The hotel has great charm and is well located. L’aubergine is superb. However the hotel and service needs attention. The room is nice but not 5 star level, flaws included my mattress needing replacement, a chronically clogged sink and constant noise from exterior machinery. The room minibar is empty. Be aware that Public spaces are minimal. There is courtyard seating but unusable in rain or chill. The front desk phone often goes unanswered. Staff is certainly nice but not highly service oriented. I would say def dine here but stay elsewhere.

We had a wonderful experience staying at the L’Auberge Carmel. From the moment we arrived we felt well taken care of. The bellman came out to offer us umbrellas for the rain immediately and took our luggage to our room for us. The room was comfortable yet felt luxurious. We loved the breakfast delivered to your room, the chia pudding bowl was so yummy! The process was very streamlined and made it so relaxing for us. Thank you for a great stay!!

Overall great stay! Two things I’d note: the staff could be a bit friendlier and don’t love that the music in the courtyard doesn’t go off until 11:15pm as it’s quite loud in the room. Other than that, really nice spot