Labcorp at Walgreens - Medical laboratory in Odenton - 8374 Piney Orchard Pkwy, USA

To the supervisor or manager of the Odenton location, I would like to bring to your attention an incident involving a staff member, an African American woman with long red braids. I had been waiting for an hour for a specimen drop off. When she finally opened the door, I politely informed her of my wait time. However, she rudely replied that she was the only one there and then slammed the door in my face. When I asked for her name, she refused to tell me, claiming she had no name tag, and then demanded my insurance card in front of everyone. Her behavior caused two people in the waiting area to leave, and the entire room was filled with patients who had been waiting for over half an hour past their appointment times with no one being called. I have photos and videos of the incident, and I suggest checking the store's security cameras for further evidence.

I arrived before my time, I was called back at/on time. Primarily, the phlebotomist was spectacular, no pain on the poke, no pain for vile change, no pain with needle removal. She's a shorter black woman who knows her job. Good luck, hope you get her.

Technician hid away from waiting patients beginning at 11:30. She was outside. We thought because she was outside there was someone else inside servicing patients. They go on lunch break from 12:30 to 1. By 12:10 she came back. Patients had to knock on the door to get status. The only reason we were seen before she shut down for lunch is because all other patients walked away after her dismissive attitude. First time here. Could’ve been an off day but horrible experience nonetheless.

I was there early, signed in and on their board as checked in. The technician showed up 15 minutes LATE and removed my name and proceeded to call the next in line. She would open door wide enough only to call a name then closed it quickly. At no point did she address anything to me and she ignored me when I tried to speak to her. I need fasting blood work that my doctor SENT TO LABCORP. If this is an example of Your business, there is no way you should have any rating but a ZERO!

Horrible service. Got here 30 minutes before closing and she says she is done for the day. I just needed routine blood work. Change the hours if you are going to shutdown early!!! Some people work for a living. This location has a pattern of doing this. Did the same thing 3 months ago.

Since the phlebotomist changed to a tall red head lady, the quality of service decreased significantly. I used to come to this location a lot because it's close to my house. It used to be really good while the gentleman was a phlebotomist - very nice, sufficient, good with veins etc. Current phlebotomist very aggressive with demanding credit card and just mean overall, but the worst part that when you bring 2 orders she would just enter one you and end up going for the labs second time. It happened to our family twice already when we brought 2 orders and only one was entered and processed. Now I have to go through that pain again. I will do everything to avoid this location and rather go to Gambrills than here.

The nurse was extremely rude. I asked to make sure all the blood work was checked off by my doctor and she rushed through it and gave me a rude response. I found that my doctor actually missed sending one of the things so I asked about that and she said well we wont do that without the doctors request. I said i could always come back but wanted to ask about the cost of going again for that extra blood work and she responded of course we charge each visit. Extremely rude. I will never come back here.

Absolutely horrible customer service from the techs. Rude behavior and the communication just makes your blood pressure high from their lack of service and care. Even though this lapcorp facility is less than 2 minutes away from me…I will definitely not be coming back here until they hire new technicians, new supervisor that shows respect and are there to genuinely help their clients/patients!