LA Tech Pro - Computer consultant in Covington - 75255 River Rd, USA

Called over a week and ago. They took my email and said the world get back to me. Nope. I sent an email, no reply. Called this morning, spoke with Skyler. Again took my phone and email. Nothing. Called at 3pm spoke with Shameka with an M, she said she would “escalate “ my concern. Called back after 1/2 an hour and spoke with Shaun (I think everyone who answers the phone has a name that starts with an S) he was nice but clueless. If you have a choice in tech support go elsewhere!

We had a server that another company setup, and it was supposed to have BACKUP. Wintotal crashed and we needed to get our backup going again. The original company's technician who setup our backup was not there anymore and they couldn't make the backup work. Dennis from LA Tech Pro was able to recover our data from the dead drive and get us up and running again. Wasn't as cheap as I'd likwe (cost over $1000.00), but that was better than entering everything back in from scratch. Moral of the story is don't trust your IT company and make sure you double check them. If our backup had been working right I would have saved that money. Thanks to LA Tech Pro for helping us out of a bind on the same day.

They never call back