La Quinta Inn by Wyndham San Diego Oceanside - Hotel in Oceanside - 937 N Coast Hwy, USA

This was the most misleading place I ever stayed. They say suites but it's more like an Inn. Our room did not have half the stuff they said it would and when we asked front desk about, they never got back to us. The microwave is hidden in the cleaning closet. The building and room had an old smell to it. The pool is only a kid size one. Then they hit us with unexpected charges that seemed to vary per guest. Cause several of us was at the front desk asking about it and we didn't even know each other.

***Do yourself a favor and read all the reviews AND the owner's response to them - extremely unprofessional and I highly regret not doing my due diligence of looking at reviews before booking a stay at this place.***|Got to the hotel after a long drive, really needing to use the restroom, and what do you know - both the men and women’s bathrooms were both magically unusable… and the signs of being out of order remained on both doors our entire 3 day stay. This is EXTREMELY inconvenient as your only option is to wait to go in your room but the check in process took quite some time. The front desk attendant was a rude kid, as mentioned in numerous other reviews - staff is less than pleasant. When I also asked for his boss' email, he somehow did not know what it was..Definitely think management should take more time to train their staff so they can successfully answer simple questions/help guests as needed.|There’s a $200 cash deposit if you are there longer than 2 nights which makes no sense to me and no one could actually explain the reasoning behind it... but ok?|On this booking site, it says pet fee is $22.50 a night, but when you check in there’s a sign that says $33.75 a night, and that is indeed what they charge. Even if they are an ESA or regular pet, expect to pay that fee. We paid the pet fee via credit card the night of check in. When we checked out 3 days later, for some unknown reason (sketchy), a staff member had reversed the transaction that same day, so they asked to keep cash from the $200 cash deposit. I told them that the pet fee had gone through and was showing up in my credit card statement but they assured me it had been reversed... (sketchy....)and that I was afraid of being double charged (because they honestly seem like they are the type of place to penny pinch and get any kind of "extra" money any way they can.) I kept checking my bank account days later and finally saw the cost was reversed, but the entire situation was extremely sketchy, left me feeling super uneasy, and would not have happened at a more established, well run hotel.|There’s only one hotel entrance/exit which is annoying because it’s at the front of the building and the parking is all the way at the back of the building.|I would by no means call this place a “boutique” hotel - more like a half step above Motel 8, motel.|We saw no water machines available anywhere - if there were, where exactly are they located? Only ice machines were available for guests. The coffee they have available tastes like sewage water.|Only decent thing about this place is the location. Not too far of a walk away from the Pier, and right across the street from an In n Out.|I would not stay here again and would advise others to also steer clear.

A $200 cash damage deposit at check in looks suspicious. No hotel, locally, does this. Some local hotels charge a damage deposit (usually $150) to a credit card and it's considered ''pending,'' then cleared at checkout. A cash deposit means a customer cannot dispute this charge if the hotel decides to keep the $200 deposit. (Unlike a credit charge that can be disputed through the credit card company). ||||When I checked in, a $200 damage deposit was made to my credit card. I questioned the policy and asked when and how a refund would be made. The front desk clerk told me the charge would be ''pending'' and not a charge to my card, and the deposit would be ''refunded or cleared'' at checkout. At checkout, I was told the deposit was charged to my credit card and it would be refunded -- front desk did not know when that would be. Front desk would not give me a receipt. It took about 5 days for the refund to clear my credit card. Unacceptable.||||Best Western, next door, does NOT require a damage deposit. ||||After reading reviews of The Hotel Oceanside, the ''cash'' policy looks like a scam. There is no recourse for a refund of the $200 cash deposit and totally at the owners discretion on when and how to return the money.||||Today, the front desk told me I needed to speak with the manager about hotel policy regarding a ''service animal'' at time of check in. Because accepting a service animal is at the discretion of the owner, at check in, it's possible that a customer can be turned away, after making a reservation. The hotel would still have the customer's credit card number and can charge for a night's stay if a cancellation is made by the customer -- or if the hotel has discriminated against the customer for whatever reason. I've never heard of a customer, with a reservation, being turned away for ''attitude,'' but at least some customers here have been.||||I've stayed at Best Western and it's a nicer hotel, and has acceptable policies regarding how a damage charge would be addressed (they would have a customer's credit card number through the reservation process) as is customary with how hotels address a potential problem.||||Avoid being taken advantage of and stay clear of The Hotel Oceanside. The unprofessionalism being displayed here is a deal breaker for me. This is not a happy place and potential for problems are enormous.

Dear La Quinta Inn, Our experience at this location was unsanitary. I notice the concerns of COVID-19 posted on your website and your hotel entrance. However, the same did not reflect the same inside the room. Unsanitary Conditions: 1. My bedsheets had hair on it (clearly the sheets were not changed) 2. My dad's bedsheets had orange crust and light yellow stains (clearly the sheets were not changed) 3. A "clean" towel had black smudges on it (possibly mascara) 4. Our microwave had pieces of food in it - I cleaned it myself (nor did it work on top of that) 5. Popcorn, price tags, a no-smoking hotel sign, and papers were piled on the floor behind a gap between the wall and the dresser. This was discovered when plugging something into the outlet nearby. I was just waiting to see a mouse pop out beneath all the mess. Before we settled in, I called the front desk telling him of the situation and he apologized and said he wasn't sure why it would have been this way as his notes showed it was cleaned. I asked to changed rooms and he agreed. In the new room, the beds didn't have any noticeable stains, hair, or crust-like markings like the other beds. However, the bedsheets & pillows were excessively wrinkled as if someone had already been laying there overnight. Later, I found what looked like sock lint at the foot of my bed and black smudges on a towel that appeared to be mascara markings. I explained our experience to the next person on shift the next morning when checking out and showed her the pictures. She apologized without resolution. This is a prime example of a hotel that has a poor system. People can lose jobs as guests are being lost to a competitor. Some employees might pin their faults on others and not take any accountability. But really, listen to your guests. People travel from all over the world and just want a CLEAN and COMFORTABLE place to stay. We don't want to have to deal with all these issues that could have been avoided if the hotel had a system and followed it to ensure everything flows. I do not wish to stay the night at this place again and am requesting a refund. P.S. Manager Jennifer, or assistant manager Chris, I will be waiting for your phone call. Respectfully _______________________ Update 10/23/20 I finally received a phone call for the first time from Jennifer the owner. At an odd hour around 7:30 pm she left me a voice message that was forward and lengthy. It had nothing to do with my complaints stated above. She claimed that my complaint was about a $200 deposit which I have not made any complaints about. When I called her, went straight into detail about this unknown $200 deposit complaint [which clearly I never even mentioned]. After a few minutes of her speaking, I asked her if she knew what my complaints were and if she read my review. She stated in “I don’t care about reviews.“ to save you some time, you could guess what this conversation look like. She would talk over me, interrupt me, tell me that it was my fault, that her cleaning staff had been there for 15+ years, and ultimately told me that I would not get my refund in “people ask me for refunds all the time.“ even after the fact that I explained to her that I was put in 2 dirty rooms, she stated that, “in the hotel industry it is common to have a room marked as clean even if it is not cleaned.“ And in my mind, I highly doubt this to be the case. She stated that this was my fault for not asking a third time to be put in a new room. I will be taking further action, as it appears that she does not know how to resolve problems. This hotel does not have a process that works nor has anything to be followed. Whats sad is that the rest of the employees will go down with Jennifer.

No Internet, No Television, No Care. Jennifer who reports to be the owner could not have been in deeper denial. When I arrived, the front desk had a hand written note on it saying they were helping a guest, however; the attendant returned from the street side of the hotel with what looked like an armful of clothing and towels fifteen minutes after I arrived to check in.||After entering the room and discovering there was not television or internet, I asked about the lack of internet service, I was informed that it would not be back up until the following day. I asked to speak with the manager and was informed that the front desk clerk called several times but she didn't answer. She then said the manager was in a meeting. I wrote a review on Expedia, only to be reprimanded later by Jennifer for being rude with the front desk, but it was really about the expedia review she was angry about.||This morning following almost 15 hours of no tele or internet, I asked about the internet and tele again and the clerk called the manager. When the desk attendant handed the phone to me, Jennifer who said she was a business partner/owner clearly did not want to speak with me and asked me to return the phone to the desk clerk. I stated my concerns, asked for a discount and said that I was looking to relocate, but didn't want to be penalized.||I then left the hotel, in search of internet and food, to return to a very disturbed Jennifer at the front desk accusing me of being rude to the front desk, and informing me that the television was direct wired and that it worked (it didn't) asking me when I was checking out, as I mentioned that the lack of those basic services was unacceptable to me and that I would like compensation for the lack and to relocate to another hotel without penalty. She said she would not charge for the coming night if I left by 11 am. I asked about a discount for lack of internet and television... She insisted that the television worked and sent me back to the room (no television) and sent a cleaning person who confirmed there was no television service.||In ending, I checked out a day early... Jennifer gave me a $50 room credit and allowed me to check out without penalty. She said as I was leaving that I could not check into any of the only 3 pet friendly hotels in Oceanside as she owned them. I assume they are Motel 6 - Travel lodge - and Oceanside Hotel, based on her representation that there are only 3... Rest assured, that I would NOT stay at a hotel owned and managed by Jennifer who sent an angry anonymous text to my phone when she discovered that I left the hotel.||I cut my family visit short due to the above and am back home, but had to write this review. Thank you but, NO Thank you Jennifer. Hospitality and service are sorely lacking and your leadership shows it in spades!|

Stay away from this hotel. We found cockroaches in our room. very disgusting. the manager “jennifer” is not professional at all. this place is full of violations and won’t be surprised when they do shutdown. Look at the reviews on Google and Yelp. others have found cockroaches and a MOUSE. YUCK.

Small boutique hotel best value, location and service. Super close to everything. I feel bad for staff guest are so rude towards them at times. I read " before you go" . Housekeeping is so nice and clean rooms

Booked the hotel online arrived 30 mins early . The woman on reception is the reason I’m writing this review . She was not very nice to me from the get go. She wanted 200 euro deposit on top of the room price. |I had given passport and credit card details.|As a solo traveler you would at least get a welcome on arrival not what I got she is in the wrong job . |I left the hotel and went to the one right next door and got a welcome and a nice room.|Bad vibes in this hotel .