La Quinta Inn & Suites by Wyndham Pearland - Houston South - Hotel in Pearland - 9002 Broadway St, USA

Terrible customer service no accountability. Lights went out during a storm and been off for 3 days now they put us out bc no lights. Then on top of that they won’t answer the phone but are sending updates to my phone. They took all my belongings out my room and are holding them hostage. That’s basically stealing. I was told I had till today to come get my personal things but today nobody answers the phone and I’ve called a good amount of times. Wouldn’t reccomend anyways bc the pool is never clean and I’m never accommodated. My room was flooded and there’s nothing I can do about any of this. I hope they shut this place down bc they could really use a redo.

Room, especially bed, was comfortable. Location was excellent with tons of great restaurants immediately available. Lots of shopping nearby. Shower/tub needs updating but it was sufficient. We would stay here again if need be.

Room was not cleaned when needed. The tub always looked dirty, lady's room in lobby door did not shut or lock. The lobby bathroom was also dirty and I used it twice and the same dirt was there from the previous day. Breakfast was put away early. The front desk staff was not friendly and rude. Told me she was not housekeeping.

We were without power from storm Beryl and the leadership at this location were not only extremely kind but very accommodating. I didn’t catch the two gentleman’s names but they were welcoming kind and made us feel safe which is key after experiencing the stress of a hurricane.

Room clean, beds updated and comfortable. Bathtub had mold stained calking and rust . Definately needs upgrading.

Great price, great location. Most importantly clean, comfortable, and quiet. Definitely will stay again.

Positive: "" Negative: Bathroom lock not working Not enough break fast items supplied. When I asked for bread , they asked me count. But what they gave is lesser than what I asked for a double bed room. Not worth the money. Price is too expensive for the experience we had . Negative: ""

So with everything going on in Houston after the beryl hurricane a lot of people have got approved for fema on them covering their hotels expenses until they get their power back or their house fixed and this hotel people don’t care they even though fema is paying them they don’t care about people they make u drive over there when u call them to ask if there’s room available for tsa they tell u they can’t do the reservation on line and tell u you have to be there in person and when I get there after driving for 30 minutes and they tell you they not taking fema tsa room’s available when we drive we waste gas and time and the lady there doesn’t even try to help you she just says no we not taking help that is very very upsetting because they make u drive for nothing why can they help me over the phone that’s it