La Quinta Inn & Suites by Wyndham Little Rock - West - Hotel in Little Rock - 9 Crossings Ct, USA

Avoid at all costs!||Absolutely terrible-I can’t believe I am writing this as I have known the GM for 10 plus years in a strictly professional capacity and had nothing but wonderful management in the past hotel at which she was the GM (Conway La Quinta) where we came through for a week or two a few times a year for the last 10 years until we actually ended up living there (due to having already rented our home out and not being able to move to Florida as planned when the pandemic suddenly hit).||The GM (and her sister, Miss Lisa) the former assistant GM at this property and at the Conway location as well) always were the most helpful, customer service oriented, and just generally amazing.||Something has drastically changed and it shows.||When we were not accommodated for an extra evening, we were told by the new assistant GM the GM had let her sister, the assistant GM go?||All but two of the employees at this property are incredibly rude, breakfast is hardly ever stocked and declined greatly in the 6 weeks we were in house.||Burned sausage, rock hard and dried out bagels, etc.||It is next to impossible to get towels, sheets, etc.||Everyone in housekeeping says ask the front desk who then passes it on to the next shift so no one assumes responsibility for the guest obtaining supplies.||Bring your own quarters or don’t do laundry because they never have any.||Asked for a full week prior to receiving some.||Laundry room is only available from 9AM-9PM.||Never heard of that in a hotel, and we travel extensively.||The walls are so incredibly paper thin that one can hear absolutely EVERYTHING.||Please know, you will get blamed for noise even if it is clearly the rooms around you (we had the lobby below us so no rooms and STILL got blamed).||Never had this issue with the same exact management while living for over a year in Conway…this property does not own their paper thin wall issues.||TV is local cable with almost no channel selection and no guide.||Zero Hallmark or HBO channels.||Asked about that, given an ambiguous answer as well.||||I heard the GM and assistant GM discussing doing the “tax free folios” for the railroad workers they house on a monthly basis (coincidentally at the rate we had as it was at the top of my reg card I signed), yet when we asked for tax free after the 30 day mark it was declined (yet we had tax free when we lived at the Conway location)!||||I’m absolutely shocked at the lack of professionalism, customer service, rate changes with no warning or reason given even when asked repeatedly, illegally withholding tax free from us while giving it to others, and just general rudeness.||We have been Wyndham Diamond members for many years.||This stay should||not have been this way.||I should have known the night we checked in and the horribly rude night auditor moved us across four rooms finally landing in the second floor EK (that we requested when we first arrived and signed the reg card) where she claimed she had no EK rooms all evening and that the assistant GM “made a mistake” on my reservation.||We wasted 3 plus hours on this process until we had to cancel half the following day’s appointments to get any sleep at all.||Kept getting locked out while unloading as she gave keys that didn’t work and didn’t watch the desk or answer the hotel phone (both at check in and throughout our 6 week stay).||She also pounded on our car window for two nights in a row in the carport to move because SHE had parked her vehicle permanently overnight therefore blocking the entire carport if another guest was pulled in-yet expects us to move instead of her “because she had permission”.||Nothing was done to rectify these or any other complaints we shared in 6 weeks.||Not one single adjustment, apology, or even acknowledgement.||Emails ignored and never replied to by the GM.||GM’s email posted on meeting room door and on folios comes back as undeliverable.||Highly recommend trying another hotel in the area after zero acknowledgment and over $3K plus many points nights spent during a medical stay.||There are several other hotels around this property that were quite nice, and some even have full kitchens.||We regret staying here, and will not be back.

Rooms are well appointed except for one major flaw. There are no exhaust fans in the bathrooms. This is fine when staying alone, not so much with others. This is the only fault I found here, and it's not a problem for some. The breakfast is excellent and very well tended. The lobby always has coffee and lemon water, and the front desk folks are absolute sweethearts.

Stayed for 4 nights over labor day weekend. They were under constriction remodeling which is always good to improve. So in our room, the middle drawer on the TV dresser wouldn't stay shut the whole time. The Breakfast was fine, the usual do it yourself waffles, scrambled eggs and either sausage or bacon depending on the day plus some fruits cereal and pastry. The apple juice was out the whole time. Housekeeping should not knock on doors until at least after 11am when its a stay over guest. People like to sleep in. And the hotel offers the Epoc Times newspaper which is a terrible biased propaganda right wing publication. Bad choice. Front desk was nice to start then when days went by some had attitude maybe just was a bad day. Needed a TV channel listing available in the rooms, had to flip thru all the channels to figure them out. Overall room was nice shower was nice. Don't know why this building has only one elevator for 4 floors that's weird and causes delays. I'm not a local, but they have a strange policy not to rent rooms to locals.... I don't understand that part especially saw another review with seniors that were denied due to that policy....occupancy, revenue and ADR matter so turning away business affects that.. Strange. Overall I would recommend this location I've stayed at some pretty bad places this is nice.

The staff was friendly and professional. The hotel was clean and modern. That had a wonderful continental breakfast. I enjoy my experience. I will definitely stay there again when I am in Little Rock for future visits. The location was great and accessible to many shops and restaurants.

The only complaint is new pillows needed and toilet |Tightened. Otherwise an excellent stay. Thank you|For yummy hot breakfast |And coffee. Thank you for |Accepting our veteran |Contract. I feel blessed. |I stayed in an excellent room for|For a disabled person. I thoroughly enjoyed my shower! |The tub needs to be made slip|Proof. I used a small towel on tub floor.

VA put us up due to an early morning appointment. Upon arrival we were happy to see how clean and new the hotel looked. Mary at the front desk was happy and helpful. The room was spotless, the beds were comfortable and the temperature was perfect as the AC unit looked brand new. Very happy with our accommodations and the quick ride to the VA. HIGHLY RECOMMEND

Positive: The beds & pillows were very comfortable. The breakfast was really good & the Nestle liquid coffee creamer was an excellent touch. Negative: Elevator didn?t work but things break down and we understand. The thermostat in the lobby/breakfast area & hallways could have been brought down a few notches. It was a bit to warm for our comfort.

From the staff to the cleanliness of the lobby to the room, this location is amazing! There are other facilities next door, but this hotel is beyond standard expectation. When we stay in the area, we choose this location everytime! We highly recommend anyone to stay here, you won't be dissapointed and it's conveniently located in West Little Rock near restaurants, shopping, and several hospitals too.