LA Fitness - Gym in Atlanta - 2880 N Druid Hills Rd, USA

Toco Hills LA Fitness member since 2005. Loved this gym when I first started: solid variety of equipment and weights, friendly staff, it was very clean and the gym temperature was effectively regulated with each season. 2015 and 2016 Summers: Toco Hills air conditioning broken. As a temporary fix several large industrial fans were brought in to circulate the air. OCTOBER 2017: Toco Hills location received a much needed renovation. During this renovation ceiling fans were installed in the aerobics room and the spin room, yet nothing was installed on the main floor of the gym. Members were told that the HVAC systems had been replaced, yet the AC was still not adequately cooling the gym. Operations manager said the new system was not equipped to remove the humidity from the gym - which is the entire purpose of having an AC system. An easy solution for air circulation would have been floor fans, yet management stated they had no intentions of purchasing fans. Decided to explore the Ansley Mall, Decatur and Brookhaven locations. Different locations with the same exact issues. 2018-2022: Took my concerns to corporate management to discuss the deterioration of the Toco Hills location. Spoke to multiple customer service reps to express my dissatisfaction with the daily maintenance and overall service at Toco Hills. Each customer service rep. stated “they would look into it”, then no action was ever taken. I was told they would reach out to the local gym manager and would followup with me within a day or so. Not one customer service rep. ever followed through. Not one. JUNE/JULY 2023 (see attached photos): No improvements have been made as everything in the gym continues to decline. It’s unfortunate the level of care, concern for safety, condition of equipment doesn’t appear to be a priority for LAF. • Overall gym and equipment is filthy • A good portion of the lockers in the mens locker room are completely unusable — doors are hanging off hinges, doors are broken, and hardware is missing so you can’t secure your belongings with a lock • Cleaning supplies and paper towels are always empty, or have been removed altogether • Many HVAC vents are covered in black filth • AC still not cooling the gym. Absolutely no air flow on the free weight floor. • Broken equipment is often UNDER SERVICE for months at a time. Butterfly machine, leg machines, etc.. • Equipment grips and seat covers need to be replaced • Where is the cleaning staff? LAF used to have an actual staff that would clean the gym AND the equipment. That has not happened since right after COVID. • Broken tv has yet to be replaced after 7+ months • Sound system is busted in the mens locker room • Busted/broken mirrors took months to replace • Weights are always left on the equipment Planet Fitness and CRUNCH are expanding in the metro-Atlanta market and local gym goers are raving about their experiences. Both brands offer a superior health and fitness experience that once defined LA Fitness many years ago. People expect the basics at a gym: up-to-date, functioning equipment, a thoroughly clean gym, and a staff dedicated to giving members a positive fitness experience. Thankfully we now have better options than LAF.

On Wednesday, 12/13/23 at approximately 7pm, my locked locker was broken into and all the cash that was in my wallet was stolen. Someone physically ripped my lock off the locker. I have been a loyal LA Fitness member for 9 years and am actively training with an LA Fitness trainer 2 times per week. I wondered why I saw other people walking around with their gym bags. Now I know. I was also told by my trainer that she saw a person walking around the parking lot using a key fob trying to find the car for the keys that they just stole. THIS IS NOT A ONE TIME OCCURENCE! This happens habitually. The worst part is that management does not care at all. I returned to the gym on Friday, 12/15/23, for my scheduled training session, this time with my belongings in a belt bag. I spoke to management who could literally care less. The only thing that they told me was that there were lockers up front I could use. Why was I not told this sooner? Because they do not want to admit that they have a major problem with theft. DO NOT GO TO THIS LA FITNESS UNLESS YOU WANT YOUR WALLET OR CAR STOLEN. PLEASE READ ADDITIONAL REVIEWS WHERE THIS HAS HAPPENED BEFORE! This location was on the news for car break-ins! Your belongings are not safe anywhere!

LA Fitness checks nearly every box for the gym I want: Friendly and encouraging staff, an exceptional variety of free weights and machines, a lap pool, plenty of shower stalls, and a sauna. Even more important to my needs: the personal trainers at this location are fantastic—especially Melissa S. and Travis T. (I’m certain the rest are equally great). Not only do the trainers create new sessions tailored to your individual fitness needs, but friendships are forged in the process. They go beyond being great trainers: they’re great humans, which is crucial for making me feel accountable in maintaining my fitness goals! Just a few club-related nitpicks: many of the lockers are broken (on the men’s side), and it’s difficult to find sanitizing spray to wipe down the machines after use.

I love this location! Very friendly, engaged staff, especially Malu who is very professional and sweet. I’ve noticed they focus on cleanliness and the equipment is well maintained. My only beef is with the meathead patrons who lift weights and the. don’t re-rack them when done, in spite of the posted signs. C’mon dudes! Be considerate of others!

I have been to better LA fitness’s but there is nothing wrong with this one. Some of the equipment is a little outdated and could use some upgrades. Outside of that it is a perfectly good gym. This one is closest to were I live so I fine myself at this quite often. There are plenty of of treadmills and stationary bikes to use. Very rarely do you have to wait to use any of them. There are also plenty of tv’s around the cardio fitness section of the gym. The selection of weights and machinery is a little small but you can still get in a good workout. They offer both a swimming and a whirl pool, fitness classes and personal trainers. There is a section of the gym closed off to people that are using personal trainers and they do have a bit more to offer workout wise than the rest of the gym. The staff is friendly and the facility is kept clean. Overall this one of the better gyms in the area from my experience.

9/8/23 the manager on sight in the morning at 8am was literally the best manager I’ve ever come across as a customer. She had to apologize on behalf of her employee before her employee ever came up to us and complained about training my friend when we were JUST working out together. The most understanding individual to withhold the establishment to customer’s satisfaction. Apparently her employee has gotten complaints and into arguments with customers a couple times and she just wanted to make sure we cool. I gave it 4 stars for the team, and took a star away from the lack of equipment and equipment handling. Place looks beat down and been used for years

Generally, it's a good club. Could be a lot cleaner. Especially around the pool/showers. Hot tub is frequently out of service for extended periods. It is not unusual for people to have to be reminded to use the hot tub in their bathing suit and not just their underwear.

Awesome staff and gym goers, everyone is super friendly, happy and welcoming here that is why I love this location. I do wish Some of the machines were updated, but I won’t hold it against them because it might be out of their control.